MEET THE NFC 2017 SPEAKERS
Come learn from Australia’s top influential business leaders in a series of sessions and talks over three days. It’s an extraordinary experience not to be missed!
Executive Director of Premier Business
Andrew Wildblood is Executive Director of Premier Business in Telstra Enterprise, accountable for a significant segment of our Enterprise customers. Andrew leads a team nationally of sales, service and solution specialists creating ICT solutions for Enterprise customers. In addition, he is accountable for our Enterprise Growth agenda, focused on how Telstra can create new white space growth areas in chosen Industry verticals.
With more than 20 years’ professional experience, Andrew has held a number of senior leadership roles within Telstra most recently as Head of Global Enterprise Team driving the growth strategy with a team and customers spread across 20 countries. He was also Country Managing Director, based in Singapore, heading up local business operations and company culture. Prior to this he was Head of Asia Pacific, and Head of Asia based at Telstra’s international headquarters in Hong Kong.
Before relocating to Hong Kong in 2011, Andrew was the Head of Sales and Marketing for Telstra EMEA. As a member of the senior leadership team he was instrumental in reshaping the EMEA business by focusing on growth in the European markets of UK, France and Germany. Andrew also implemented a long-term strategy that targeted European multinational corporations operating in Asia, providing managed network services to meet the requirements of their global operations.
From 2001 until 2009, Andrew held various senior sales management positions in Australia working within Telstra’s Enterprise and Government division. His extensive knowledge of multiple industry verticals has enabled him to guide sales and service teams to develop and implement innovative business solutions for enterprise customers.
Prior to joining Telstra, Andrew worked in Kardex systems in the UK, where he focused predominantly on the financial services industry.
Andrew holds a Bachelor of Arts degree in Geography from the University of Liverpool. He is proud father of 4 young children, and in his spare time loves spending time with the family and exercising, cycling, running and playing cricket.
Brad has served as the CIO of a number of Franchising organisations. For 12 years Brad and his team have worked for international franchising brands small and large navigating an ever changing technology landscape to help improve franchisor and franchisee profitability and relationship quality. Brad and his business partners have personally worked for and with dozens of franchise systems representing over 25,000 franchisees across real estate, food retailing, financial services and other service based businesses.
For the past 10 years Brad has served on the exclusive 20 seat Worldwide Partner advisory council to Microsoft in the USA that acts as sounding board for Microsoft’s technical and go to market strategy for its 640,000 partner network businesses that turn over 1.2 trillion dollars per annum and employs over 16 million people. Franchising1st is one of a few select organisations that have been accepted into the Workplace by Facebook partner program and have developed a digital transformation roadmap for franchise systems powered by Microsoft and Workplace by Facebook.
Brad lives between Australia and the USA serving customers across the Asia Pacific and North America regions. He has a passionate advocate for franchising and believes that franchised businesses can be world leaders in digital innovation because of the unique nature and mutual interests of the franchisor and franchisee relationship.
Dr Glen Richards
Founding Managing Director
Glen is the founding Managing Director of Greencross and was a co-founder and Director of Mammoth Pet Holdings Pty Ltd (Petbarn) before it merged with Greencross.
Growing up on a grazing property near Richmond NW Qld is where Glen’s love and passion for animals began. His parents owned a number of properties and farmed sheep and cattle.
At 27, Glen bought a small vet practice in Townsville and within 10 short years, had developed five vet clinics and a large format pet store in Townsville as well as two veterinary hospitals in China. From there, he went on to build a multi-million dollar integrated pet care empire, which now operates more than 160 veterinary hospitals in
Australia and New Zealand.
Greencross is also Australasia’s leading specialty pet care retailer, with more than 230 stores operating under the brand names Petbarn and City Farmers in Australia and Animates in New Zealand. The company employs over 5500 employees including veterinarians, nurses, retail team members and managers.
Since moving from an executive role, Glen spends his time as a professional investor, mentor, and director with a number of companies. As well as being on the board of ASX listed companies Greencross, 1300Smiles and Regeneus his favourite area of interest is helping to scale up health and allied health companies. He is actively involved with
Monserrat Day Hospitals, SmartClinics medical centres, and myFootDr and Balance podiatry clinics.
Glen continues to help foster early stage businesses including his Shark Tank investments through active mentoring, investing and strategic planning sessions. He regularly does public appearances and speaking engagements in the business community to share his scaling up story and his V4P message (Vision, Planning, People, Patience, Passion).
A devoted family man, Glen is married with his three daughters aged 16, 15 and 9, and still lives in Queensland. His love for animals continues with two dogs, two cats, and four horses to keep the family company.
Hon Michael McCormack
Michael McCormack is Australia’s Small Business Minister, as well as being the Federal Member for Riverina, one of the country’s largest electorates.
Mr McCormack has ministerial responsibility for the nation’s 3.2 small businesses. More than 5½ million Australians – half of the nation’s workforce – are employed in the small business sector which contributes more than $380 billion annually to Australia’s gross domestic product.
Born and educated in Wagga Wagga, Mr McCormack owned and operated a local small business after more than a decade editing The Daily Advertiser newspaper.
Mr McCormack is married to Catherine and they have three children.
Natalie Brennan is the FCA Franchise Woman of the Year 2016.
Natalie started her career in the Franchise sector at almost 15 years old, now some 3 decades later she runs one of Australia’s most loved and iconic brands. Along the way she held Operational Training roles with multi-unit operations including Collins Foods, Power House Hotels and the Billabong Group. She has trained, lead and mentored thousands of people, including 3500 for Spotless during Sydney 2000 Olympics. Natalie will share her personal stories of not only her success but the success of Muffin Break particularly over the 17 years that she has been part of building this brand. She is passionate about franchising and paving the way for other women in this sector and is the current title holder of FCA’s Woman in Franchising.
Workplace Enterprise Growth, APAC
Raagulan Pathy heads up Workplace by Facebook’s Enterprise business in Asia Pacific.
Raagulan has been working with across the world with Enterprise, Consulting and Technology companies for 15+ years. He has lived in Australia, the US, UK, Africa, Middle East and for the last 5 years in Singapore. He joined Facebook earlier this year, after spending 4 years at Amazon where was part of Asian and Global teams.
Raagulan is passionate about seeing companies large and small leverage technology to make them move faster and bring people closer together. He truly believes Cloud technology has levelled the field so any company can complete.
United Franchise Group
Ray Titus is the CEO of United Franchise Group and its affiliated companies. Mr. Titus is a life-long entrepreneur who began his career with his father, franchising legend Roy Titus, and went on to develop a group of successful brands and franchise development services. The company has over 1,400 franchisees in more than 80 countries with the brands: franchise industry giant Signarama, the world’s largest sign franchise; Fully Promoted, a branded products & marketing services company; SuperGreen Solutions, the one-stop shop for energy efficient products; Transworld Business Advisors, the #1 ranked business brokerage franchise; Experimac, a retail store offering repairs and sales of pre-owned Apple laptops, tablets and phones; Jon Smith Subs, a high quality sandwich dining experience; VentureX, a revolutionary designed private membership office space, workspace and meeting rooms for today’s innovative professionals and entrepreneurs; our newest brand, Paramount Tax, a CPA firm providing value to individuals and businesses through a broad range of services. In April of 2016, United Franchise Group and Ray Titus committed $1.5 million dollars toward the creation of the Titus Franchising Center at Palm Beach Atlantic University for students who aim to own and operate their own businesses through franchising.
United Franchise Group also offers a unique range of development services that assist other franchise companies from conception to international expansion. Among those, Franchise Real Estate, a full-service commercial real estate brokerage and consultant firm with a track record of delivering superior results. Franchise Real Estate provides integrated services, from strategic planning to financing to execution, that are creative, cost-effective and responsive to each client’s specific commercial real estate needs.
Corporate Culture Expert
Steve Simpson is an international speaker, consultant and author. Described by UK based eCustomer Service World as ‘Australia’s leading corporate culture authority’, Steve has created the concept of UGRs® which is receiving global acclaim as a tool to understand and improve organisational culture.
Steve has spoken at two World Conferences on Customer Service Management, in the US – where he rated in the Top 10 speakers. He has recently spoken at UK Customer Management Conference in Edinburgh, the Regional Conference for the Academy of Chief Executives in London, and the International Leadership Symposium in Johannesburg. He is the author of two books and a contributing author to a further two books.
Tim Reed joined the MYOB Group in July 2004 when it acquired accounting software developer Solution 6. Tim was appointed CEO in 2008 after spending over four years in management roles including Managing Director of MYOB Australia and MYOB Group Product Executive.
Throughout his time with the MYOB Group, Tim has overseen the business’ growth and its expansion into cloud products and Connected Services, including the acquisition of BankLink in 2013. He also led the creation of the Enterprise Division via the acquisitions of Commac and Exonet in 2007 and PayGlobal in 2014.
Prior to joining the MYOB Group, Tim worked in Silicon Valley within a number of companies in global technology and internet markets.
Tim is a Member of the Business Council of Australia and the Business Advisory Panel of the Minister for Small Business.
Tim holds a Master of Business Administration from Harvard Business School, graduating as Baker Scholar, and a Bachelor of Commerce (Honours) from the University of Melbourne.
Founder & CEO
Aaron Smith is the Founder & CEO of Australia’s first high performance boutique Fitness Company, KX Pilates.
With a Bachelor of Science (major in Exercise Physiology), Personal Trainer and advanced STOTT Pilates Trainer, Aaron lived and worked abroad, returning with a vision to bring a new style of fitness training to Australia.
Since opening KX Pilates in 2010, Aaron has expanded operations with a mix of company owned and franchised studios. Diversifying, Aaron launched KX Retreats in 2012 taking clients to train Internationally. There are currently 35 KX locations across VIC, NSW, SA & QLD, with the company on track to reach 50 studios by the end of 2017.
Adam has over 20 years’ experience in the retail food industry predominately in the franchise sector and displays a track record of growing franchise brands through results driven leadership whilst continually searching for a better way.
Adam is a passionate retailer who thrives on building high-performance teams that make a difference while continually focusing on improving the customer’s experience
After spending the last 9 ½ at Boost Juice with his last role as General Manager, Adam recently joined one of Australia’s Fastest growing franchise brands Soul Origin as General Manager.
Adam looks forward to the exciting journey ahead.
President / Global Business Development
International Commercial Development Specialist
Business and Franchise Advisor & Awarded Attorney
Alan is President – Global Business Development at Optivance 360 QANTAS choice for establishing the Aquire loyalty program, Sydney Australia.
Business advisor, commercial lawyer and franchise expert recognised for his skill in negotiating and completing business set ups and creating added value to projects. The Franchise Council of Australia (FCA) has awarded Alan for special contributions to franchising in 2010, 2011 & 2012 and is the recipient of the Supplier of Year 2009 & 2010 and international CorporateINTL Award for Franchising Law Firm of the Year in 2010 and finalist in 2011.
Among other businesses, he launched Driving Miss Daisy into the UK and expanding to Australia and Europe in 2017.Optivance 360 – Optimal Sustainable Advantage.
Alan is a recognised International speaker and publisher on franchising including speaker over many years at the ABF Franchise Expo, the Dallas People Report International Franchise conference and the New Delhi India Franchise Summit and has been a regular speaker at the FCA National Franchise Conferences in Australia over the last decade.
Member of the University Barbara Hardy Advisory Board on Sustainability for 8 years and FCA Board member for 6 years.
General Manager - Melbourne
Stone & Chalk
Alan Tsen is the Melbourne GM of Stone & Chalk – an independent, not-for-profit fintech hub which fosters and accelerates the development of world-leading fintech start-ups.
He is also currently a board member of FinTech Australia where he has led numerous submissions to government departments on digital currency and blockchain tech – including the removal of ‘double GST’ from digital currency and amendments to KYC/AML laws designed to incorporate digital currency.
Alan holds Bachelor’s degrees in Law and Commerce and a Masters degree in Commerce (Econ). He is also admitted to practice as a Barrister and Solicitor in the state of Victoria.
Amber Turnbull is an experienced and dynamic General Manager with an extensive career in franchising, not-for-profit and financial services. At just 20 years of age she was Australia’s youngest financial services Franchise Owner and Operator. 14 years on, Amber now runs the show as General Manager at Just Cuts, the largest hairdressing franchise in the Southern Hemisphere.
Amber’s background in franchising, not for profit and senior management has seen her develop a broad portfolio of senior management skills. She has spent time working across the NSW Telstra Franchise and Dealer channels and supported a large portion of Harvey Norman Franchisees including a regular role advising the Harvey Norman steering committee. Amber’s project management experience with stakeholders from KPMG and Price Waterhouse Coopers has equipped her with a strong ability to use global strategies across business of all sizes. In a long-term role as Project Sponsor and Business Lead for Mission Australia’s Sales Framework, Amber’s strong senior management experience saw her team achieve outstanding results in a national roll out for the not-for-profit sector. Amber has also worked with Government Ministers and Industry Skills Councils to advocate change in the area of skilled workers.
Since joining Just Cuts in March 2014 Amber has implemented significant change and rolled out a number of innovative projects for the brand:
2015: Implemented project to move all Just Cuts salons from a paper based docket book system to a bespoke Cloud based POS and marketing system.
2016: Driving a number of new technology based channels to communicate with 2,500+ Stylists and 100+ Franchise Owners across Australia and New Zealand in real time.
2016: Developed the Just Cuts five year strategy for international expansion. First stop, the UK.
2017: Grand opening of the three million dollar warehouse and distribution centre for Just Cuts’ exclusive range of professional haircare and styling products, JUSTICE Professional to support 40% growth year on year since 2013.
2017: Leading the business development growth of Just Cuts to reach the 200 salon ANZ milestone in July 2017.
2017: Re-acquisition of Just Cuts New Zealand after 18 years beginning the drive for the next phase of Just Cuts growth across the Southern hemisphere.
Amber is committed to continual growth and innovation for Just Cuts. Her sights for FY17/18 and beyond include the roll out of a new look client loyalty program, relaunching the super successful Stylists empowerment rewards program to be linked to the Just Cuts online POS and leading the combined growth of Just Cuts Australia, New Zealand and beyond.
Andrew is one of Australia’s leading Professional MC’s and Presentation Skills / Pitching Skills trainers.
A reformed corporate lawyer, for the last 20 years he has worked around the world as a Conference MC and speaker for companies including BT, QBE, McDonalds, KPMG, Westpac, Hotondo Homes, Aon, Howards Storage World, Dymocks Books, ANZ….and his daughter Lucy’s Year 5 school class.
Andrew is also one of Australia’s leading authorities in the area of Presentation Skills and Pitching for Business, running keynotes and workshops in these areas, writing prolifically on these topics and helping his kids give kick-ass ‘Show and Tell’ presentations at school.
His hobbies include coaching basketball, walking his dog Pebbles, getting sunburnt and trying to convince his wife and 3 young kids that he has a real job.
Sales Director of Australia & NZ
Head of Retail
Tatts Group Lotteries
Antony is the Head of Retail (Lotteries) for Tatts Group, leading a high performing national retail team that supports a retail network of circa 4000 outlets across Australia.
Having studied a Bachelor of Commerce majoring in Accounting and Economics, over the past 20 years Antony has gained extensive experience within the Retail sector. His experience has been with organisations such as Big W, Coles Supermarkets, Coles Liquor and the Rebel Group where he has held roles in Store Management, State Management & Merchandise Category Management. Prior to joining Tatts Group in 2011, his most recent experience was as the Chief Operating Officer for a Contract Cleaning business which also started up an ecommerce business importing product from overseas for Retailing in Australia.
Antony’s key strengths lie in his ability to lead and inspire people to achieve great commercial outcomes. He has a demonstrated track record of innovating, successful change management and integrating cultures as a result. Antony has a solid record of achieving excellent financial results. Having spent a great deal of his career working at the coalface with his team, Antony has the ability to ensure that the business remains in touch with its customers by ensuring that operational policy is sensible and friendly, and most importantly, makes the overall retail experience more enjoyable.
Specialties: Starting with ‘Why’, inspiring, leading, coaching & mentoring people, innovating, strategic big picture thinking, setting commercial strategies that maximise EBIT.
National Marketing Manager
Salts of the Earth
Audrey have been part of the Salts of the Earth team for over three years. She started out as the Social Media Manger, and for the past two years she has been the National Marketing Manager working on the growth and development of the brand, national marketing strategy and local area marketing support for our franchise partners. Previously she worked in media advertising sales at the Australian Radio Network, Nova Entertainment and Big Mobile. Wanting to transition away from sales, she completed a Masters in Marketing at RMIT University in 2015.
Human Performance Company
Bill leads the team at Human Performance Company. Bill started in business while a uni student by co-founding the Dr Dog Food van network in Melbourne. He then worked as a strategic marketing and business development consultant with McKinsey and Co, KPMG, AMP/AXA and Macquarie Bank and completed his MBA at Harvard. He then co-founded two internet service and technology businesses in San Francisco.
The Human Performance Company provides tailored workforce development solutions in the areas of business growth strategy, leadership, sales, coaching and customer engagement skills. Solutions include cloud software platforms, training and coaching services. Over the last 20 years the company has served Franchisors, franchisees and network service businesses in the hospitality, financial services, business services, home services sectors helping them train over 30,000 people. In addition, we have served both federal and state governments in delivering business growth coaching services and helping eligible businesses access growth grants and training support valued in excess of $50 million.
Hire a Hubby
Brendan Green purchased Hire A Hubby (HAH) in 1997 after it had been up and running for 12 months. At the time, HAH had just one franchise, and the majority of work involved cutting lawns and tending gardens. Before buying the national franchise, Brendan worked in debt collection and had a lawn mowing business, which he started when he was 19.
Franchise Council of Australia (FCA)
Bruce Billson has been the Member for Dunkley since 1996 having been elected seven times. He has announced that he will not be contesting the next election. He has held numerous portfolios in government and opposition, including most recently as Minister for Small Business from September 2013 to September 2015.
He was the Shadow Cabinet Minister for Small Business, Competition Policy and Consumer Affairs from December 2009 September 2013. Bruce’s Shadow Ministerial roles between 2007 and 2009 included Broadband, Communications and the Digital Economy, and Sustainable Development and Cities. He was the Minister for Veterans Affairs and Minister Assisting the Minister for Defence from 2006 to 2007 in the Howard Government.
Bruce was appointed as the Executive Chairman of the Franchise Council of Australia in March 2016.
Co-founder & CXO
Virtual Method, Co-founder of Women in AR/VR, Australia
Carli has been working in the AR + VR industry for over 2 years, coming from a successful career as a Designer and Brand + Culture Strategist. She specialises in translating the advanced technologies of AR + VR, and inter-spatial storytelling, into consumer activators: zeitgeist trends and calls-to-action that increase engagement and customer success.
She is Co-Founder of Virtual Method, a Creative + UX agency specialising in advanced wearable AR+VR HMD’s, and is also Co-Founder of Australia’s Women in AR & VR Meetup.
Carlos joined Infinite Plus as Group General Manager in June 2015, and is charged with overseeing the Australian operation for brands including Chatime, Cloud Thief and Soo Zee 23. Carlos has extensive experience in the franchise industry, including roles with Nando’s Australia appointed as General Manager and Director. Carlos’ experience in developing retail brands was honed by his previous experience within the Australian advertising sector, developing strategy and campaigns for many Australian retail and International FMCG brands.
Head of Partnerships
On Deck Australia
Charlene Batson has served as OnDeck Australia’s Head of Partnerships since August 2015. She has 10 years of experience in the financial services industry in Europe, the Middle East and Australia.
At OnDeck, Charlene is responsible for growing strategic partnerships, which currently include MYOB, the Commonwealth Bank of Australia and the Franchise Council of Australia to help improve small businesses access to finance.
Prior to joining the world of FinTech, Charlene was a Director of Transaction Banking Solutions at the Commonwealth Bank, where she worked with many types of corporate and financial institutions to advise them on working capital solutions. She holds a BA (Hons) Business Studies from the University of the West of England and an International Cash Management Certificate from the Association of Corporate Treasurers.
Head of Digital
Retail Zoo/Boost Juice
Setting the global Technology and Innovation Strategy for Retail Zoo, Christian has a proven track record of creating significant and sustainable growth across digital channels. During his 4 years leading Retail Zoo’s Digital strategy, Boost has become synonyms with digital innovation through the development and implementation of communication eco-systems and e-commerce platforms that create long-term “value-exchange” relationships.
The Boost App is a multi-dimensional platform offering end to end integrated click and collect, combined with real time customer satisfaction feedback measured as a daily score across all stores. The Boost App is the highest performing store in the network. The Boost app has over 900,000 downloads and because of marketing initiatives such as $5 Tuesdays, leveraging location based push notifications and geo-targeted social resulting in an uplift in sales of up to 2,000%.
Coupled with multiple award winning initiatives such as Free the Fruit a Gamification project which drove over $1 million worth of sales and 11% of transactions in 6 weeks and Chat Bots with a 88% return rate over 10 days Christian and the team at Retail Zoo are leading the way in the F&B digital space in Australian companies.
Owner & Master Franchisor
The Alternative Board
Claire is the Owner and Master Franchisor of The Alternative Board in Queensland. The Alternative Board is the largest global business coaching and consulting franchise and was awarded number 1 in class by Entrepreneur in 2016.
With a 27 year history with franchisees in 16 countries we provide peer advisory board services, coaching and consulting to small and medium business owners. Claire’s ability to combine a systems and processes approach with a vision led coaching culture has led to success in leadership roles across a range of sectors including manufacturing, construction, architecture, mining and heavy industry, sports, training and consulting services. These have ranged from small family businesses to global international corporations in the UK, US, NZ and Australia and include Dyson, Fisher & Paykel, Williams F1 and SGS, a global quality assurance business.
During this career Claire gained great satisfaction from helping team members develop and go on to achieve the dreams they didn’t believe were possible both personally and professionally whilst also delivering significant turnaround and growth results for the organisations she led.
Two years ago Claire got back in touch with her childhood goal to be a business owner (she had her first business and employee – her sister – at the age of 8 selling fruit to passing truck drivers that passed her parents house) and having identified a real need for increased support for small and medium business owners in Queensland, got on a plane to the US to find out more about The Alternative Board concept she had found online. After negotiating the rights to the brand in Queensland she returned and set up The Alternative Board in Queensland. Claire now harnesses the skills she accumulated while in the corporate world and applies them to leading and growing The Alternative Board. There is nothing more satisfying than coaching and supporting another business owner to build a successful business whist also achieving their own personal goals.
Franchise Council of Australia (FCA)
Damian has recently joined the FCA as its Chief Executive Officer, where he is tasked with building and nurturing the reputation of franchising, and leveraging the collective strength of the franchise sector for the benefit of individual FCA members.
Damian has a tremendously diverse background, including teaching, law enforcement, working as a regulator, working in small and large businesses, and building capability within industry bodies to lead and bring about positive change.
Damian is also an award winning photographer, with a love of music and is currently learning to sail so that one day he and his partner can sail the Croatian Islands.
Damien is the CEO of HR Central and as such is responsible for the management and operation of HR Central. Damien’s experience is in management and technology leveraging his software development background.
Damien’s previous role was as COO of Third Screen Media Pty Ltd. It was whilst at Third Screen that Damien commenced the build of an online tool that could help Third Screen manage its HR requirements. Whilst seeking to identify third party products on the market, Damien soon identified that there was no effective offering and commenced to scope the opportunity. Damien transitioned from Third Screen Media Pty Ltd to a full-time role with HR Central, in anticipation of the launch of HR Central.
Damien holds a Bachelor of Information Technology and Systems (Application Development) from Monash University and is a member of both the Australian Institute of Company Directors and the Australian Computer Society.
Darryn McAuliffe is the CEO of FRANdata Australia and has over thirty years’ experience in the banking and finance sector. He is a CPA, CFE and experienced former bank executive across business banking, risk management and franchise industry specialisation. FRANdata has been supplying independent and credible information to support key franchise decisions for more than twenty five years and operates the Australian Franchise Registry™.
Kwik Kopy Australia
David has been the Managing Director of Kwik Kopy Australia for 13 years during which time he has lead the business to record sales and profitability, followed by a period of strategic realignment as the print communications industry grappled with the advent of digital channels and the rise of social media. David led the franchise through this period of change to ensure that Kwik Kopy retained its position as the leader in print (and now digital) communications to the SME market.
Kwik Kopy and its network of 100 franchised centres across Australia continues to be one of the leading sales, and more particularly profit focused Franchise Systems in Australia today. Kwik Kopy franchisees have the opportunity of earning significant return on their business investment and Kwik Kopy Australia is a strong and robust franchisor able to coach and support its franchisee to help them achieve maximum success.
A great deal of that success is based on a strong culture based of respect of the individual and enabling its Franchisees and staff to fulfil their potential.
Prior to joint Kwik Kopy in 2004 David was CEO of a number of companies in both the retail and services sector. David is a qualified chartered accountant, has spent time in the mergers and acquisitions department of a merchant bank, and has a passion for digital marketing and before that direct marketing.
David is also a non-executive director of Ostara Australia the largest specialist provider of recruitment services for people with mental disability.
Founder & CEO
As Founder and CEO of MindChamps PreSchool Worldwide David took the brand from point zero in 2008 to commanding the number one brand position in the highly-competitive Singapore premium preschool space, with an impressive market share of 39.5%.
This remarkable achievement has led to David being honoured with numerous awards, including:
- 2008: Entrepreneur of the Year (Rotary – ASME)
- 2010: Outstanding Entrepreneur of the Year (Asia Pacific Entrepreneurship Awards)
- 2013: Franchisor of the Year (all categories) (Franchising & Licensing Association [Singapore])
- 2014: Peak Magazine Top 10 CEOs of the Year and
- 2016: CEO Brand Leader of the Year (Influential Brands®)
Under David’s leadership, MindChamps PreSchool has also been honoured with some of the most sought-after awards. These include:
- 2014, 2015 &2016: The Influential Brands®’ Top Brands Award (Pre-school Education Category)
- 2014, 2015, 2016 & 2017: The Superbrands®’ Mark of Distinction (Early Learning and Preschool Category)
- 2015: The IPOS Award (for its Trademark Portfolio), (World Intellectual Property Organization (WIPO) and the Intellectual Property Office of Singapore (IPOS))
David brings to his work in education a rich background in the Arts, including:
- Film, TV and Theatre, (having studied film and communications at UTS and AFTRS) and
- Literature (as author of 7 books including the best-seller ‘Only the Heart’, now in its 22nd print run)
He has been shortlisted three times for prestigious literary awards and is now Chairman of Actors Centre Australia, one of the top three acting schools in Australia, with Hugh Jackman as its patron.
By synthesising the Arts with empirical research in Education, Psychology and Neuroscience, David and his team have created what experts have described as ‘a new movement for education in the 21st Century.’
Bakers Delight Holdings
David is the Joint CEO of Bakers Delight, a retail bakery business with over 700 locations operating in Australia, New Zealand, Canada and USA. He grew up in southern Africa and studied Literature at the University of Cape Town but received his real education working in restaurants. In 2004 he joined Bakers Delight/COBS Bread while travelling through Canada with his girlfriend (now wife and Joint CEO, Elise Gillespie). Since then he has learnt the bakery and retail business from the ground up and has held key leadership positions in all countries that COBS Bread/Bakers Delight operates in. He has lived in six different cities in the US and Canada while expanding the brand. In 2012 David and Elise moved to Melbourne to take on General Manager roles for Bakers Delight, overseeing operations in Australia and New Zealand. In January 2017 the next stage of succession happened and David and Elise were appointed Joint CEOs of the business.
Co-founder & CEO
Virtual Method, Head of Sales for Zappar, APAC
David has worked full-time as a client-facing Augmented Reality professional, for over 7 years. Working with a number of industry pioneers and leaders, he has ideated, sold and produced more than 100 campaigns for some of the biggest brands in the world across multiple verticals. As Head of APAC for Zappar, he evangelises and sells the world’s leading mobile AR+VR+’MR’ platform into regional brand-partners, educators and enterprise. In addition, David is the Co-Founder of Virtual Method, a Creative + UX agency specialising in advanced wearable AR+VR HMD’s.
The Growth Fund
Denis is an Investment Manager with The Growth Fund and has nine years of experience in private equity. He is currently a director of Laser Clinics Australia, Homyped and NW Group and is responsible for strategy, operational support and investment (M&A) activity.
Prior to The Growth Fund, Denis worked in National Australia Bank’s corporate finance division and in institutional relationship management. He has a Bachelor of Business from the Queensland University of Technology.
Panda Express International
Doug leads the International Development program for Panda Express, an American Chinese Fast Casual brand with 2,000 units worldwide. In this role he has opened restaurants in Japan, South Korea, Mexico, Guatemala, UAE and Saudi Arabia, with a mix of franchise, joint venture and company owned stores. He also leads a full service team supporting all aspects of the Panda Express brand internationally, including Operations, Training, Marketing, Supply Chain, Real Estate Development, Finance and Strategy. A licensed attorney, Doug has previously served as Executive Director of CFT Developments, a related party Real Estate Development company.
Panda Express is the world’s largest American Chinese Fast Casual brand, operating in the US since 1983 and internationally since 2011. The Panda Express Mission is to deliver exceptional Asian dining experiences by building an organization where people are inspired to better their lives, and the company is still privately owned and run by the founders, Andrew and Peggy Cherng.
Psychologist / Founder
Franchise Relationships Institute
Greg is Founder of the Franchise Relationships Institute, 2016 FCA Supplier of the Year. He is a registered psychologist, author of five popular franchising books and an inductee of the Franchise Hall of Fame.
Founder & CEO
John O’Brien’s passion and experience in franchising and the pool industry is difficult to rival. He is a dynamic leader and entrepreneur with a penchant for bringing order to disorganised industries.
He founded his current brand Poolwerx over 20 years ago and has grown it into a global multi-award winning system. Most notably recognised by the Franchise Council of Australia (FCA) as the Franchise System of the Year 2017 and amazingly three times winner of Best Multi-Unit Franchisee (2012, 2013 & 2015).
He is an inductee into the FCA Hall of Fame and past chair of the World, Asia Pacific and Australian Franchise Councils and founding member of the Australian Federal Government (ACCC) franchise advisory group.
John has also been a game changer in the swimming pool sector where he co-founded and chaired the Swimming Pool Retail Association of Australia. He currently serves on the industry’s peak governing board, the Swimming Pool and Spa Association of Australia.
Fast becoming a global brand, Poolwerx is a successful franchise in the USA, with launches in other countries on the horizon. It is Australia and New Zealand’s largest pool retail and service group with over 100 stores, 400 service vehicles and over 250 franchises.
Apart from a successful corporate career, John has founded and developed five successful businesses – he has many valuable experiences and learnings to share.
Franchise Development Director
The Source Bulk Foods
Graduate of the University of Adelaide with postgraduate qualifications in Business Administration.
Senior executive roles with Myers including a national buyers role.
Franchise Development Director of a home delivery pizza company setting up franchises and operations in New Zealand, UK and Japan.
Principal of a franchise development consultancy in Australia working with emerging franchises as well as established ones such as Bridgestone Australia and Hardy Spicer.
Currently equity partner and Franchise Development Director of HM Franchise Group (The Source Bulk Foods) that is rapidly expanding in Australia and internationally.
Small Business Project Manager
Kate is currently the Small Business Project Manager and Heads Evaluation Project Manager at beyondblue, a national not-for-profit organisation that provides information and support to help everyone in Australia achieve their best possible mental health. Kate drives a range of projects and activities that aim to improve the mental health and wellbeing of small business owners.
Kate is currently doing her PhD in Medical Studies at Menzies Institute for Medical Research and has a background in psychology, health promotion and health behaviour change, with a current research focus on workplace mental health. Kate has a strong research passion for knowledge translation, emphasising the importance of translating academic research into policy and practice. Prior to working at beyondblue Kate worked at Relationships Australia, as well as in a clinical setting.
The Cheesecake Shop
Ken Rosebery is Managing Director at The Cheesecake Shop, a leading Australian retail food franchisor. He joined The Cheesecake Shop in 2009. Over the past twenty years Ken has managed large retail and franchise businesses, including Fastway Couriers and Australian Geographic. He served for many years as a director of the Franchise Council of Australia.
Alongside his executive responsibilities, Ken is an adjunct lecturer in marketing management and organisational behaviour at the Australian Graduate School of Management at the University of NSW.
Ken Rosebery holds a Masters of Business Administration (MBA Executive) from the Australian Graduate School of Management at the University of NSW (1998), is a past Fellow of the Australian Institute of Management and Graduate Fellow of the Australian Institute of Company Directors Sydney based.
Lawrence Cusdin co-founded Croc’s Playcentre in 2008 with business partner Brett Aldons. Both have been actively involved in the business since its inception and are still directors of the business today. Lawrence is Managing Director of the company and has previous business management experience having been National Operations Manager for a large Australian Public Company overseeing various operational plants and staff for some 15 years prior to founding Croc’s Playcentre.
Sales and Marketing Director
As Sales and Marketing Director at Redcat, Lawrence’s primary responsibility is to ensure that Redcat understands the systems needs of the hospitality industry, and continues to provide a product portfolio that addresses those needs, present and future.
With client requirements as his top priority, he is responsible for Redcat’s product map, including its market leading suite of integrations with 3rd parties.
Lawrence has lived and breathed retail, technology, and hospitality for over 30 years, in a career that has spanned supermarkets in Canada and Australia, IT consultancy with Logica, Fujitsu and Capgemini, and a generous helping of hospo interspersed throughout.
Leisa joined HR Central in April 2016, after the acquisition of Melbourne based HR Consultancy, People Dynamics. Her experience, combined with her practical and analytical nature has contributed greatly to the team of HR Specialists, and Leisa is a valued and respected advisor to the increasing HR Central client base.
Originally from Auckland, New Zealand, Leisa made the move to Australia in 2012, making Melbourne her home. Leisa holds a Bachelor of Communication Studies majoring in Creative Industries from AUT University in Auckland, New Zealand.
Since moving to Melbourne, she has also completed her Graduate Certificate in HR at Swinburne University in January 2014. Leisa is also accredited in two psychometric profiling tools, the McQuaig and Saville Wave. Psychometric Assessments are an exceptional tool in the Recruitment process and make a real impact on the talent and success quotient of any business.
Leisa has also immersed herself in the Melbourne sporting culture. She has developed a love for footy, following the Geelong Cats. Leisa has “dabbled” in a bit of running, (her expression), completing an impressive half marathon in 2014 and just completed her second, joining the HR Central team in support of Beyond Blue in this year’s Run Melbourne.
Chief Financial Officer
Following the completion of a degree in Commerce and Business, Lise found her passion for business and supporting young growing businesses through driving financial strategy and planning to maximise business expectations and profits. With 10 years accounting, finance and business management experience within the retail industry, Lise works closely with Franchisees and Managers, translating complex financial concepts into easily understood outcomes and solutions to maximise their investments.
Head of Post Office Partnerships & Channel Management
Makarla Cole is the Head of Post Office Partnerships & Channel Management at Australia Post – managing the day-to-day operations of Australia Post’s national network of over 4,350 Post Offices. She has been at Australia Post for over 7 years and during this time has been responsible for delivering a number of key strategic programs for the Post Office network.
Head of Business - Australia & New Zealand
Marcel Lal leads the Australasian team and operations for North American multinational Novus Glass, the inventors of windscreen repair with an extensive franchise network focused on industry-leading automotive glass services.
Since being established in 1974 in the US, the Novus business has grown to over 2000 locations globally, is approaching 100 franchises in Australia & New Zealand and now forms a key part of the rapidly expanding Fix Auto World group, headquartered in Canada.
Marcel has significant multi-industry experience across Australia and the Asia-Pacific region in marketing, business development and partnership management. His knowledge at a corporate and local market level covers profitable franchise development, improved customer experience, strategic business planning and increased marketing engagement, both traditional and digital.
Martin is a partner with Mills Oakley, the 2017 Law Firm of the Year (Australasian Law Awards). He leads Mills Oakley’s private advisory team, and is a member of Mills Oakley’s management board.
Martin specialises in advising the owners of private and family businesses and high net wealth individuals. He has a particular interest in business ownership succession, mergers and acquisitions, intergenerational wealth transfer, business structures, co-ownership issues, and asset protection. He is the author of The Strategic Exit, a guide on how to maximise value on the sale or transition of your business.
Martin advises many clients in the franchising industry, and is also an investor in both franchisor and franchisee businesses.
Founder & CEO
Your Law Firm
Meda combines sound business knowledge, Big Law firm experience with a knowledge and unique understanding of the challenges of practising law as both a sole practitioner and mother of a young family. Having achieved a number of distinctions in her legal career, the most recent as winner of the Franchise Woman of the Year Award at the 2017 Franchise Council of Australia VIC /TAS Excellence in Franchising Awards, a finalist in the Thought Leader of the Year Award at the 2016 Lawyers Weekly Women In Law Awards and Suburban Lawyer of the Year Award at the 2015 Law Institute of Victoria Awards.
Meda’s vision and personal experience created the basis for Your Law Firm. The depth of her legal and management knowledge combined with her commitment to helping her clients and relatable social skills reflects what Your Law Firm stands for. Meda keeps the balance in her life away from law as an active member of Actors Co-Op and has appeared in numerous lead & supporting roles in classical and modern stage productions including an Australian television series and feature films.
Meda is a current member of the Law Institute of Victoria, Australasian Legal Practice Management Association, Australian and Victorian Women Lawyers and the Franchise Council of Australia.
Michael is an Associate Director at Livingbridge, a private equity firm headquartered in the UK. The firm manages A$3.5 billion in capital and has made more than 100 investments over a 20 year history. Michael joined the firm in 2016 to help establish a new Australian office and is focussed on investing between A$25 to 100 million of equity to support growth companies.
Michael was previously an Investment Director with Archer Capital, a leading Australian buyout firm. During his time at Archer, Michael sat on the Board of Craveable Brands, a franchised business with 560 restaurants and 200 franchisees across three brands: Oporto, Red Rooster and Chicken Treat. Michael also spent six months as the General Manager of Franchising for Craveable Brands during Archer’s period of ownership.
Michael began his career with Macquarie Bank, where he worked on various M&A, capital market and private equity transactions within the retail, healthcare, travel and technology industries.
Retail Food Group
Murray d’Almeida has been involved directly and indirectly in the Australian Franchise sector since 1978 and became a member of the FAANZ in its second year of inception.
He commenced his career in Perth with a firm of Chartered Accountants before moving into a broad range of commercial and financial reporting positions with two major USA based mining companies. In 1972, with his brother, Murray opened the first Baker’s Bun Hot Bread Kitchen in Perth. Franchising commenced in 1978 and 15 outlets were opened in Western Australia.
In 1981 the chain expanded to the Eastern States and 60+ stores were opened nationally, until the chain was sold in 1984 to enable Murray to focus on a family member in ill health. Since then, he has successfully developed several franchise chains in Australia and exported them overseas, in addition to being a board member of other Franchise companies.
In 1985, he founded BB’s Coffee and Croissants (later BB’s Espresso) named after “Bakers Bun” Hot Bread. During this time, RFG acquired the Kool’s Chicken chain and developed the “Mrs Fudge” brand.
In 1986 he purchased 50% of the Donut King chain of 4 stores and the following year bought out the remaining 50% and formed Retail Food Group Australia Pty Ltd (RFG). Between that time and 2000, when Murray sold his shareholding in Retail Food Group, he expanded the business to 7 countries.
Murray has further supported the industry by serving as a Director of FAANZ and as a Director on Griffith University’s Asia Pacific Centre for Franchise Excellence. His wide ranging and diversified business and community experience has also been of benefit to our sector and members.
Most importantly, Murray has always been a willing contributor to franchising and has taken a great interest and selfless approach to providing support and mentoring to fellow franchisors and franchisees. He has maintained his interest in franchising as a regular attendee at IFA Conferences, contributed to books and papers written and as a speaker and panel member on aspects of franchising both at FCA conferences, internationally and with business organisations in Australia.
FAIR WORK OMBUDSMAN
Natalie had previously worked for 10 years in government in workplace relations, including in senior roles at the Fair Work Ombudsman and as Chief Counsel for workplace relations in the Department of Education, Employment and Workplace Relations (DEEWR). During this time she led the drafting of the Fair Work legislation.
Natalie graduated from James Cook University with an Arts Law degree. During this time, she began to develop a curiosity about workplace relations while working in retail and hospitality. When she was accepted as a graduate in Canberra at the then Department of Employment, Education, Science and Technology in 1996, she immediately enrolled in a Masters of Industrial Law at the Australian National University in Canberra.
Natalie James was appointed to the position of Fair Work Ombudsman by the Governor-General for a five year term, starting on 15 July 2013.
Prior to her appointment as Fair Work Ombudsman, Natalie was the State Manager of the Victorian State Office of the DEEWR. In this role she oversaw a range of programs and activities in Victoria for DEEWR, including early childhood, employment services, indigenous employment, education and youth. She held this position for three years.
With a rich history tracing back to 1972, Oliver has the privilege of leading an amazing team that has grown over 600% in 3 years operating across APAC. Octomedia is Australia’s leading B2B niche media (print, digital & events) platform with a portfolio covering retail, FMCG, small business, third sector, franchising and e-commerce. In addition to our media business Octomedia is a key driver in new technologies, with a host of collaborations and proprietary technologies developed for the business.
Connections Design Director
Robbie Dalton is currently a Connections Design Director at UM and has 9 years’ experience working on both client and agency sides of the marketing world. He has spent the last 6 years working on some of Australia’s most innovative clients including Virgin Australia, Flight Centre Limited, RACQ, McDonalds, Baskin Robbins and Tourism and Events Queensland. He is currently leading the digital product at UM Brisbane where his focus is on advising clients on how best to leverage their owned assets and understand their data to make meaningful business decisions. Robbie loves all things related to technology and is passionate about making advertising more accountable using analytics.
Corporate Accounts Manager
Robbie found his dream career at Storage King Australia! He gets great satisfaction in helping clients all over the country do business seamlessly and efficiently without any extra worry by providing their business’ with simple storage solutions. He has worked alongside great partners such as Europcar, LJ Hooker, L’Oreal, Arnott’s, Coty and Heinz Kraft to name a few.
Robbie can help simplify the process of storage for company’s on a ‘multiple site’ or ‘national’ level.
His specialisation in a nutshell includes:
• Consolidating your storage solutions
• Helping your company run at peak productivity
• Save you time waiting for deliveries
• Ensuring that you don’t work any more than you have to!
When Robbie is not at work, he’s hanging out with his wife, two children and trying not to let his Alaskan malamute outrun him. As a self-confessed sports fanatic, being competitive is in his nature. So if you’re up for a game of any sort (tennis please!), feel free to find him at the convention because he’s always up for a challenge.
Roger is Co-Founder and Executive Chairman of Bakers Delight, the largest national chain of bakeries in Australia with over 700 bakeries operating throughout Australia, New Zealand and Canada.
He has been inducted into the Hall of Fame for both the Swinburne University of Technology’s Australian Graduate School of Entrepreneurship (AGSE) and the Franchising Council of Australia. Roger has been named ‘Citizens of the Year’ for the City of Boroondara and was granted an Order of Australia for his tireless work within the community.
He is a Board member of the Cranlana Programme – educational entity geared at leadership development, a Director of Epic Health – a small, integrated health care business, Director of NQR a supermarket chain and President of the Australian Retailers’ Association and a Board member of the Bionics Institute.
Roger Wilson OAM
FCA Hall of Fame
Roger Wilson is semi retired and is practicing as a consultant and mentor. His last full-time role was 21 years at the helm of Forty Winks Franchising and when he retired in 2007 there were 93 franchised Forty Winks stores across Australia– considerable growth from 17 stores when he started in 1987.
Roger has been President of the Victorian Franchise Council and Director of the National Board and is only one of 29 inductees in the Australian Franchise Hall of Fame—where he has been Past Chairman and is on the current Committee.
He is on three Boards of Managements of Hotondo Homes, PY Fencing Australia Pty Ltd and Robert Gordon Pottery and recently Roger has been advising Step Into Life Fitness Franchise.
One of his greatest interests in semi retirement is his mentoring with The Victorian Small Business Mentoring Service (SBMS).
Hog’s Australia’s Steakhouse
Ross Worth is the CEO and Director of Hog’s Australia’s Steakhouse and has now been with the iconic restaurant group for over 16 years after joining the team in March 2001.
Ross started his career in the hospitality industry over 35 years ago as a young teen at KFC and quickly worked his way up the corporate ladder from an inauspicious start as a dish hand. Despite the ever-changing face of hospitality and an industry where things move rapidly, he was to learn many of the business basics here at KFC that still apply to today’s business world. And it was here that he developed his passion for hospitality, particularly in the area of Quick Service Restaurants (QSR).
From KFC Ross went on to work with Lone Star Steakhouse for six years, first as a restaurant General Manager before being promoted to State Manager for Western Australia and South Australia, followed by three years with the renowned Joe’s Fish Shack in Western Australia. With both positions he further developed his keen eye for the casual dining sector, including an ability to stay abreast of industry trends as well as understand what customers want.
Ross is privileged to have worked with, and learnt from, some of the pioneers of Australia’s hospitality industry including Jack Cowin, Executive Chairman of Competitive Foods Australia, and Lone Star’s Bob and Robert LaPointe.
The Hog’s philosophy is a clear reflection of the CEO himself – colourful and energetic – but the company and personal philosophy is not only a commitment to giving customers a fun and memorable dining experience, but also to delivering great service and excellent food.
Along with his business partner Brett Dryland, Ross is passionate about the Hog’s brand and the many franchisees that are considered part of the family, and unwavering in his dedication to providing guests across Australia and New Zealand with a unique form of customer service that Hog’s likes to call Hog’spitality.
Sales Manager – Commercial Solutions
Sam has been working with commercial clients for the last 10 years implementing software solutions to drive business growth and improve customer experience. With experience working with SME’s as well as some of the top ASX listed organisations, Sam brings insight and focus to the challenge of operating a business during the digital age.
Sam’s focus is on providing Location Intelligence and Customer Information Management solutions for commercial organisations in Australia to help them grow their business and better serve their clients. Data quality and improved analytics are an area of specialty for Sam and in today’s market, these are more intrinsically linked to customer experience and brand equity than ever before.
Chief Financial Officer
Plus Fitness CFO Samra Tripodi offers a wealth of experience in her field. In addition to being a well respected CPA, Samra has completed a Masters of Commerce degree with Honours. Specialising in self-managed super funds Samra is also a qualified financial planner which completes an impressive and well rounded set of skills that in turn bring great benefit to the Plus Fitness group. Before working with Plus Fitness Samra applied her skills for ten years in the banking sector and then a further ten years in the transport industry. Having now been with Plus Fitness for just over ten years, Samra forms a key part of the Senior Management team as well as sitting on the board, and herself being a part owner of four Plus Fitness Franchises.
Inside Franchise Business
Sarah heads up the franchising editorial team at the Octomedia Group, overseeing editorial content of website franchisebusiness.com.au and the print publication Inside Franchise Business. A seasoned journalist and editor with 30 years’ experience in both consumer and business media, Sarah has worked in the franchising sector for 10 years.
Retail Operations Manager
Associated Retailers Limited
Scott Bradley has an extensive entrepreneurial retail background in the franchise sector. With a key eye for product development, innovation and franchising Scott has quickly become a young leader of some of Australia’s most well known brands.
Scott is the founder of Australia’s first self-serve frozen yogurt chain – Yo-get-it.
Yo-get-it was established in 2009 in Hawthorn, Melbourne. Through a combination of franchised stores, company owned stores, partnerships and a master franchise agreement in China – Yo-get-it quickly became Australia’s largest chain of frozen yogurt stores.
In 2015 Scott stepped down as CEO and sold his majority share to Ian McMullin (Spotless Group).
Currently Scott is the National Operations Manager at Associated Retailers Limited (ARL).
ARL has 500 + franchisees operating under the Toyworld, SportsPower, Compleat Angler, Camping world and Mensland banners.
Foodco Group Pty Ltd
Serge Infanti has been part of the Foodco Group Pty Ltd (Foodco) since 1991 Managing Director since 2007.
Serge’s background has assisted him in his success at Foodco, driving the Group to the forefront of the coffee and café industries. Prior to Foodco, Serge held various management, financial and marketing roles at IBM Australia and Asia Pacific.
In 1991 Serge his wife Trish purchased a Muffin Break franchise in Queensland.
In 1995, after his success as a franchisee, Serge was approached by Foodco to take on the role of Queensland State Manager. His challenges were to re-engineer, reposition and strengthen the Muffin Break brand and assist in the development of the newly established Jamaica Blue brand.
After successfully developing and increasing business growth in the Queensland market, Serge was appointed as the National Development Manager in 1998. In this role, he was responsible for new stores, renewals and design both domestically and internationally. In 2000, Serge was appointed to the position of Director of Development.
Today, Serge is part-owner and Managing Director of Foodco which operates more than 500 franchised and co-owned stores globally. Serge is currently responsible for driving Foodco’s two brands – Muffin Break, Jamaica Blue and guiding the Foodco / Croc’s Playcentre joint venture.
“Foodco is extremely proud of our brands which are widely respected as the best in their niche. Our system offers the complete package for franchisees from site selection, design and construction, international conferences, comprehensive business tools, reporting systems, buying power and marketing expertise, all supported by a professional team of retail specialists. We have successfully established Muffin Break and Jamaica Blue in international markets which is a testament to the strength of the brands, the skill of our team and depth and quality of our support systems “says Serge.
Serge lives and breathes food and coffee. His business mantra after years of experience and success is… “It’s important to learn, but just as important to create.
Serge predicts a continued period of growth for Foodco, with plans for Muffin Break to continue its expansion in the UK, NZ and Australian markets.
“We are also very excited about Jamaica Blue’s success in Australia and will continue to expand in the Australasian market over the next five years. Even more exciting is the brand’s success in China, Middle East and Singapore and Malaysia and the potential to continue our growth in the UK and Asia. Whilst expanding our brands in traditional bricks and mortar portfolio is still our priority focus, we are also committed to engaging development of our online coffee business and building our partnership with Croc’s Playcentre. Our success, longevity and creditability has positioned Foodco as one of Australian’s leading retail and hospitality groups, and we cotinine to diversity into new and exciting opportunities.”
Head of Partnerships
Simon is the Head of Partnerships at MYOB, and oversees the strategic direction of MYOB’s Franchise Division.
Having been with MYOB for almost 5-years, Simon has seen the business transform at rapid pace, and is passionate about educating the Franchising Industry around the adoption and implementation of new technologies that help their Franchise business grow and succeed.
MYOB is the leading online small business solutions and technology provider to Australian Small Businesses, encompassing; online accounting, online point of sale, online & mobile payments solutions, and online ERP solutions for bigger businesses.
Simon was an early stage employee at Uber and now is responsible for the development and growth of UberEATS across ANZ and Japan. Prior to Uber, Simon was accountable for leading sales and operations at Yammer across EMEA – another start-up out of San Francisco. Simon’s career has also included time working in management consulting and regional leadership position across the globe. Simon has been active in the start-up communities in London, Melbourne and Silicon Valley.
Sophie Howlie is the Marketing Manager for Jetts Fitness Australia & International. Throughout Sophie’s time as Marketing Manager, she has lead the Jetts Marketing & Brand team through private equity acquisition of the company, International growth into Asia & Europe, multiple strategic projects, team restructure and a Brand reposition in the Australian market.
Sophie was part of the Marketing & Brand team who won the pitch to reposition the Jetts Brand in 2015 and worked with the team to bring this to life in the last 2 years. Sophie has also recently been nominated by Jetts CEO, Elaine Jobson, for an Emerging Leader award with the Australian Institute of Management.
Prior to joining the Jetts team, Sophie worked in Sales & Marketing in the hotel and fashion industry.
National Central Operations Manager
With over 20 year’s extensive experience as a Senior Operational leader, Tanya executes common sense, business acumen and an understanding of people to achieve commercial success.
Tanya has a strategic mindset and is able to achieve business results by aligning company goals, strategy, process and people, leveraging her capabilities in managing change. Her strength is the ability to translate a wide range information both financial and technical into clear action plans to increase performance at both a business and team level. This has been achieved with strong structure, clear timelines, clearly measurable goals and high employee engagement.
With a style that is collaborative, Tanya enjoys coaching and mentoring teams providing a clear understanding of the expectations and desired results required. Her ethos being a supportive and collaborative environment allows individuals to excel and grow by empowering and encouraging ownership, benefiting both the company and the individual.
Finn Lending Solutions
Thomas is the Co-Founder of Finn Lending Solutions and has over 20 years’ experience in the Australian banking and financial services sectors. Thomas was previously Head of Financial Planning Victoria and Tasmania for AMP. He had franchise oversight of more than 500 AMP Financial Planners/Mortgage Brokers and led the region through extensive FOFA reform changes. Previously Thomas held senior roles with AMP Bank and Westpac and has a significant understanding of the Australian lending marketplace.
Thomas holds a BA (Hons) degree from the University of Adelaide and a Graduate Diploma in Investment and Finance from the Securities Institute of Australia.
Thomas is married with three young children. In his spare time when he is not tied down being ‘Dad’s Taxi Service’ he enjoys Clay Pigeon Shooting and he is also the Water Polo Coach for the Melbourne Collegians Junior Squad.
Total Tools Holdings Pty Ltd
Tim Cockayne is the CEO of Total Tools Holdings Pty Ltd, which is an Australian national tool franchise retailer with more than 60 stores. Tim has been with Total Tools for five (5) years and has overseen the growth of Total Tools from 30 stores to its current position as the number one tool retailer in Australia.
Prior to joining Total Tools, Tim has held similar roles in retail for more than 25 years, and has experience in jewellery and consumer electronics, public and private companies, corporate and franchise retailers as well as specialty and big box retailers providing a range of experience.
Founder, Director and Chief Executive Officer (1987 -2007) of highly successful retail food franchise, Eagle Boys Pizza. Created and developed a franchise model and opened 200 stores throughout Australia, New Zealand and Fiji over a 20 year period. Lead a team of 120 corporate staff and 4000 operational staff, annual turnover expanded to over $170m culminating in a management buy out and the sale of the business to investment banking group NBC Capital in 2007.
Brings diverse business exposure inclusive of strong commercial acumen, strategy, business transformation and stakeholder engagement experience that has led to a Non-Executive Director and advisory career in Retail, Franchising, Manufacturing and Sport with Privately Owned companies, Family Business and Government owned Corporations both within Australian and USA. Recognised by the Franchise Council of Australia in 2005 as the inaugural member of the Hall of Fame and he became the Chairman of the leading Australian body (Hall Of Fame Committee) in 2013. He most recently established a bakery concept with the view to establish drive-through model sites.
National Manager Franchising
Tony has been leading the ANZ strategy in the Franchise community since 2013 although previously being involved with the franchise arena for ANZ in 2008-2010. His passion and drive has seen ANZ growth in the Franchise community during the past 3 years expand the franchise systems on ANZ panel significantly to circa 80+ Franchise systems and still increasing. An experienced banker of over 30 years with a strong connection to the franchise community.
Tony provides Mergers and Acquisitions lead advisory services to both private and public companies on mergers, acquisitions, divestments, public and private capital raising transactions. He has in excess of thirty years’ experience across a broad range of industries including Consumer, TMT and Services Businesses. He has individually led or overseen in excess of 150 transactions in his career.
Some of his industry credentials include the:
1) sale of Oporto to Red Rooster and Quadrant Private Equity
2) sale of Crazy John’s to Vodafone
3) advising Macquarie Bank & Crescent Capital on the sale of FCS
At DTT we are all about creating value on our clients most complex and critical issues. In M&A, we advise some of Australia’s best known Mid-Market companies on their M&A – growth by acquisition, divestitures and working with private equity.
Alan runs a very active and successful mediation practice and is well recognized as one of the leading dispute resolution experts in Australia. Alan is an accredited mediator with LIV and Resolution Institute. Alan is an experienced Panel mediator for the Office of the Franchising Mediation Adviser (OFMA) and the Office of the Small Business Commissioner in Victoria (VSBC) and is the principal mediator with the New Zealand Dispute Resolution Centre.
In 2013 Alan was appointed by the Federal Government, under Terms of Reference, to conduct a Review of Franchising in Australia and to recommend reforms which would improve and promote ‘best practice’ within the industry. Nearly all of Alan’s recommendations were legislated into law. In June 2015 Alan was appointed by the Federal Government, under Terms of Reference, to conduct a Review of the Horticulture Code and related legislation and regulatory framework in Australia and to recommend reforms which would improve and promote ‘best practice’ within the highly significant and economically important horticulture sector industry.
Alicia Hill is an Accredited Specialist in Commercial Litigation in Victoria and Queensland, a Nationally Accredited Mediator appointed to the Franchising Mediation Adviser’s panel and IP Austraila’s Mediation Panel as well as being a graded arbitrator and an expert determiner with the Resolution Institute.
Alicia has acted for ASX listed companies, SME enterprises, Companies, Directors, Shareholders, Creditors and Regulators in respect of matters involving the Contract, Corporations Act, the Competition and Consumer Act, Property, Taxation and regulatory matters in Federal and State courts.
She is a Fellow of FINSIA, a committee member of the ACCC Consultative Committee for Small Business and Franchising since 2015, a committee member of the Resolution Institute Special Interest Group for Mediation in Victoria since 2017 and a committee member of Queensland Franchise Council of Australia’s State chapter.
Norton Rose Fulbright
Allison advises Australian and international clients from a range of industries on all aspects of trade and distribution, intellectual property, and competition and consumer law. Allison has particular experience in franchising and has acted for a number of significant Australian and international franchisors. Allison’s experience in franchising is extensive – from advising start up franchise networks and drafting franchise documents through to advising on disputes and acting for franchisors on the acquisition/sale of franchise networks. Allison also has considerable experience in international franchising, having assisted a number of clients, such as BounceInc, Oporto and Yum! International (Pizza Hut) enter an array of markets throughout Asia and Europe.
The Accord Group
Cecily Zhu is the general manager of The Accord Group, an international dispute resolution firm based in Sydney.
She is an accredited mediator and qualified lawyer with diverse experience in the application of industry dispute resolution schemes. She previously worked as the Assistant Mediation Adviser under several statutory codes including the Franchising Code of Conduct. She continues to manage franchise and other small business disputes today.
Cecily is also a conciliator at the Fair Work Commission. She specialises in providing early intervention services aimed at resolving disputes quickly and informally.
Mr. Nikou is a Head of Corporate and Transactional team at global legal firm K & L Gates. He has acted for major Australian and international companies and works closely with his clients, taking the time to understand their businesses and provide them with sound guidance and advice.
Mr. Nikou has acted in numerous merger and acquisition matters from detailed due diligence enquiries, asset and share sale agreements, joint ventures and contract negotiations. He also provides commercial advice on franchising and intellectual property issues and has been involved in expanding a number of Australia’s best known brand names both locally and overseas.
Minor DKL Food Group
Christina has over 26 years’ experience in providing legal advice/services to clients both in private practice and in house.
Christina was a director of Powerlink Qld for 12 years. During that time she was a member of and then Chair of the Audit Risk and Compliance Committee and a member of the HR and Remuneration Committee. Christina is currently a director of Surf Life Saving Queensland (since 2008), was chair of the Board’s previous HR Sub Committee and is chair of the Board Risk and Compliance Sub Committee.
Christina was in-house counsel for AAFCANS that operated retail food businesses and licenced independent business to provide services on army and air force bases across Australia. She is currently In House Corporate Lawyer (Franchising) for Minor DKL Food Group Pty Ltd. Minor DKL owns the franchise chains The Coffee Club, Ribs and Rumps, Coffee Hit and Groove Train.
Director of Knowledge Solutions
Fair Work Ombudsman
Cletus Brown is the Director of Knowledge Solutions at the Fair Work Ombudsman.
He has more than 20 years’ experience in the workplace relations field and has held managerial roles in key operational positions in all major reforms over the last 10 years including the introduction of WorkChoices, the Fair Work Act and the implementation of modern awards.
In his current role, Cletus is responsible for the management of Enforceable Undertakings and Compliance Partnerships as well as the team responsible for determining the FWO’s position on modern award provisions.
Holman Webb Lawyers
Corinne is a commercial partner at Holman Webb Lawyers (Sydney office) with more than 25 years franchising and retail industry experience including experience as in-house counsel with oversight of over 350 franchised stores. Corinne has wide experience in assisting new and established businesses with franchise issues, buying and selling franchised and retail businesses, disputes including mediations and terminations, distribution and supply, leasing, IP, international expansion and any related issues. Corinne’s approach is outcome oriented and risk management-based and combines practical common sense commercial advice with legal solutions.
She acts for retailers, franchisors, master franchisees and multi-unit franchisees in all industries including QSR/food, health and aged care, hair and beauty, general retail, fashion, mobile and trade services, financial and professional. Corinne has written numerous articles for industry publications, spoken at conferences here and overseas and has been selected annually as one of the top franchise lawyers in Australia in the International Who’s Who of Business Lawyers.
National Franchise Manager
Costa has 15 years experience in channel partner roles across sales and commercial management, primarily in the telecommunications industry. Currently, he is Optus’s national franchise manager, which is a role that centres on the unique nature of franchisee and franchisor relationships. Costa began his career in taxation for 6 years with PricewaterhouseCoopers before spending 2 years in a management accounting role at Walt Disney’s European head office in London. He is a qualified Chartered Accountant and has a Bachelor of Commerce degree from UNSW, majoring in Accounting and Marketing.
Franchising Mediation Adviser
Office of the Franchising Mediation Adviser (OFMA)
Derek Minus is a barrister-at-law since 1992 with a specialist practice as a dispute resolver.
From 1 December 2016, he has been appointed as the Commonwealth Government’s Mediation Adviser with responsibility for arranging the dispute resolution processes for the
Franchising Code of Conduct, the Horticulture Code of Conduct and the Oilcode, which are prescribed codes under the Competition and Consumer Act 2010. He personally conducts mediations for the resolution of commercial disputes and as an accredited Family Dispute Resolution Practitioner (FDRP). He was an early adopter of
mediation and since 1992 he has conducted over 4,000 mediations and conciliations for all types of disputes.
He has spent over 12 years as an arbitral member of various NSW government tribunals and has been qualified by The Chartered Institute of Arbitrators (UK) as a Chartered Arbitrator.
He continues as an arbitrator to the NSW Local and District Courts, is appointed to conduct mining land access arbitrations for the NSW Government and as a Family Law arbitrator.
He teaches the undergraduate law course in Commercial Dispute Resolution at the University of Sydney Law School as a one-semester program for undergraduate and juris doctor students, which is heavily orientated to practical skills. He also delivers training for lawyers and corporate executives as the Legalwise “Minus on Mediation” programme, an advanced process of transformative mediation uniquely involving both the Harvard University Program on Negotiation model and the Japanese martial art of Aikido, the Way of Harmony
FCA Legal Committee Chairman
Derek is special counsel with HWL Ebsworth Lawyers in Brisbane and has been a lawyer for over 25 years with a specialist focus in Franchising.
He is an adjunct professor at Griffith Uni in franchising.
He is a member of the QLS Franchising Committee and SME Committee of the Law Council .
Derek is the Chair of the legal committee of the Franchise Council of Australia since 2010 and a member of each Legal Symposium regular contributor to the sector.
Derek was for many years a long term member of the ACCC Franchising Consultative Committee.
He has been recognised by his peers in the Who’s Who of International Franchising Lawyers and Best Lawyers for Franchising for many years.
He practices law exclusively in the franchising, retail and distribution sectors and acts for many leading franchisors.
Douglas Campbell QC
Douglas Campbell QC established his private practice as a barrister in 1985 and was appointed to Queens Counsel in 2004. He has significant experience in over 10 areas of legal practice, including administrative law, trade practices, real property and equity. Mr Campbell’s expertise in commercial litigation has led him to be Lead Counsel in multiple class actions commenced in the Federal Court of Australia. He has acted for the State of Queensland and the Commonwealth in a large number of Supreme Court cases and for the Director of Public Prosecutions in national and international matters.
Dr Michael Schaper
Michael’s work has a special focus on small business, franchising, industry associations and business liaison with the national competition and consumer protection regulator. Dr Schaper was first appointed to the ACCC in July 2008.
A previous president of the Small Enterprise Association of Australia & New Zealand, he also served as Small Business Commissioner for the Australian Capital Territory (ACT), chairperson of the ACT Small & Micro-Business Advisory Council, and a director of the International Council for Small Business. In 2009 he was named the COSBOA ‘National Small Business Champion’.
He is currently an Adjunct Professor with Curtin University and a senior honorary research fellow at the University of Western Australia. His latest books are Competition Law, Regulation & SMEs in the Asia-Pacific (2016); Entrepreneurship & Small Business: Asia-Pacific (2014); and Governments, SMEs and Entrepreneurship Development (2012).
Greg is a corporate and commercial lawyer who has extensive experience advising companies that distribute goods and services through a network or who exploit brands, technology and intellectual property. He is regarded as one of Australia’s leading retail and franchise lawyers, holding more than 20 years of experience practicing within the sector.
Greg represents numerous leading Australian manufacturers, wholesalers and retailers as well as a growing number of international companies who export to Australia and the Asia Pacific region either directly or via joint ventures, master franchises or other forms of licence arrangements with locally based companies. Greg’s clients include the owners of major brands within the automotive, outdoor power equipment, fashion, hair and beauty, consumer finance and food industries.
Partner, Financial Advisory, Corporate Finance
Harley has over 20 years of corporate finance experience specialising in valuations and due diligence and heads the transactional advisory services in Brisbane providing support to our clients’ growth strategies. Harley is responsible for preparing Independent Expert Reports (IERs) for listed companies, valuations, Independent Accountant’s Reports (IARs), financial due diligence and corporate advisory services. Harley has provided corporate advisory services to companies operating in a wide range of industries and has also had a number of years in commerce in finance and acquisition roles and brings that commercial experience to his advice.
Based in Sydney, Haydn is a Senior Associate in Minter Ellison’s Competition and Regulatory Group. Haydn assists corporate and government clients to manage risks in a range of regulatory settings, particularly regarding the restrictive trade practices provisions in the Competition and Consumer Act.
Haydn works with corporate clients in their dealings with regulators including the Australian Competition and Consumer Commission and the Australian Securities & Investments Commission. This includes advising clients in complex investigations involving potential instances of anti-competitive conduct.
Haydn’s practice includes a strong emphasis on consumer protection obligations under the Australian Consumer Law, including investigations by the ACCC and Fair Trading authorities. Haydn also works with clients across a range of industries to deliver competition and consumer law compliance training.
Haydn is also a reporter for the New South Wales Law Reports and was previously the Research Director to the Hon. TF Bathurst AC, Chief Justice of New South Wales.
HWL Ebsworth Lawyers
Heinz Lepahe is a Partner leading HWL Ebsworth’s Workplace Relations and Safety Group in Brisbane.
Heinz specialises in providing advice across a range of industries including property, construction, manufacturing, transport, financial services, hospitality, health and aged care, and professional services. Heinz delivers clients with a full range of industrial relations and employment law services and combines sensible and practical business acumen with a high level of legal expertise and understanding.
He is a skilled litigator and formidable advocate, and continues to regularly appear in court on behalf of clients.
Heinz also lectures final year law students at Griffith University on Workplace Law and is a sought-after speaker at industry and professional forums.
Heinz’s experience includes:
- Providing high-level strategic advice and the conducting of major litigation;
- Advising and assisting employers managing industrial disputes with employees and/or trade unions;
- Assisting employers manage union right of entry matters;
- Defending prosecutions brought against employers for breach of Workplace Health and Safety legislation.
- Negotiating workplace agreements (both Union and non-Union);
- Providing strategic workplace relations and employment law advice to employers;
- Advising and assisting employers manage ill and injured workers;
- Conducting large scale privileged workplace investigations, including receiving complaints, conducting witness interviews and preparing witness statements, drafting investigation findings and reports, making recommendations and preparing documentation to respondents;
- Advising on terminations and restructuring;
- Defending unfair dismissals and general protections claims;
- Providing strategic business re-structuring advice (including redundancy);
- Defending claims for breach of contract arising from the termination of employment, in the Supreme or District Court, or the Federal Court of Australia;
- Advising on and draft employment contracts for senior executives and advising in relation to post employment restraints and the protection of confidential information;
- Providing strategic advice in relation to the transfer of business and outsourcing;
- Defending employment diversity or human rights litigation before QCAT, HREOC and other State and Federal human rights tribunals.
Herbert has been involved in workplace relations law for over 25 years and has developed a team of highly skilled lawyers that work exclusively in the area of workplace relations. Herbert’s team has longstanding expertise in developing enterprise agreement regimes for non-unionised SME workplaces and his team is a leading authority within the Australian franchise and association sectors with respect to workplace relations matters.
Herbert provides legal and strategic advice in workplace relations matters including client specific simple and flexible workplace agreements, implementing specifically designed workplace relation regimes for industry association members and franchise systems, implementing accredited training solutions, staffing matters relating to the sale and purchase of businesses including contracts and workplace agreements, resolving and avoiding workplace and industrial disputes, redundancy and restructuring strategies, outsourcing client HR functions and implementing low fixed price products for SME clients.
Herbert practices in all jurisdictions throughout Australia and regularly appears in both Federal and State jurisdictions across Australia. Herbert’s team has, in recent years, developed specialities in assisting globally based businesses with regard to their Asia Pacific based subsidiaries, particularly within Australia and New Zealand regarding employment related matters. Herbert acts for a number of globally based businesses and deals with, on a daily basis, legal counsel based in the UK, Europe and the US.
Based in Brisbane, Ian is a partner of Minter Ellison’s Financial Institutions Group. Ian also has experience in both corporate transactional lending, including franchisors and in regulated lending to consumers and small businesses including loans where he has given advice to lenders about financing arrangements for franchisees.
Acting for Australian and foreign banks, credit unions, government and listed entities, Ian’s practice includes a strong emphasis of the impact of consumer protection legislation and financial market regulations on loan and security arrangements. Areas of special interest include consumer credit, privacy, financial services, compliance with APRA prudential standards, unfair contracts terms and anti-money laundering and counter terrorism financing.
Ian is a long-standing advisor to both public and private sector clients, amongst them Australia’s ‘big four’ major banks and major corporate borrowers. He is a regular speaker, author and media commentator on wide-ranging regulatory, compliance and credit policy issues affecting financiers and borrowers as well as regulators.
Ian was Chair of the Banking and Financial Services Law Committee of the Queensland Law Society (QLS) from 2011-2017 and remains a member of that committee. During his time as Chair Ian was heavily involved in the QLS training program for its members in relation to the Personal Property Securities Act 2009. He is the co-author of the Banking and Finance Chapter of the Financial Services Loose Leaf Service for which he has recently completed an update.
Worrells Gold Coast & Northern Rivers
Jason is a regular speaker at Worrells events. His experience encompasses all forms of corporate and personal insolvency matters. He has provided recommendations on the most appropriate solutions to deal with insolvency issues to all types of stakeholders.
Jason is a Registered Liquidator, Registered Bankruptcy Trustee, Chartered Accountant and a member of the Australian Restructuring & Insolvency Turnaround Association.
Jessica has over 10 years of experience providing commercial and strategic advice to franchisors, manufacturers, distributors and retailers operating in a diverse range of industries.
She understands the complexities these business structures can bring to an M&A context both on the buy and sell sides, from due diligence to post completion integration. Jessica has run numerous M&A transactions relating to franchisors and licensors, both domestic and international, involving private, listed and private equity investment and buy outs. In this context her clients have included some of Australia’s largest family and privately owned businesses in addition to listed entities, within multiple industries including consumer finance, retail food, hair and beauty and automotive.
LSV Borrello Lawyers
As a Principal at LSV Borrello Lawyers, Joe is a highly experienced commercial lawyer having acted in a wide range of property and commercial related matters. His expertise covers all areas of franchise law, business acquisitions/sales and structuring, estate planning, business succession, estate administration, and property related matters.
Joe has extensive experience in the franchise industry, including the preparation of franchise documentation, provision of advice to existing and potential franchisors (including multiple national well-known brands), litigation and mediation support for franchising disputes and trade practices advice. He is the immediate past Vice-President of the WA Chapter of the Franchising Council of Australia, and has been a committee member for the past 11 years.
Joe is a regular presenter at Franchise Council of Australia conferences and winner of the Paddy Thompson Award for contribution to Franchising in WA in 2015.
Thomson Geer Lawyers
Josh is a partner of national law firm Thomson Geer.
Josh is a specialist IP and competition law advisor, with a particular focus on the franchising industry. He acts for many leading franchise networks in relation to both their Australian and international operations, and is recognised by ‘Who’s Who Legal’ and ‘Best Lawyers’ in the areas of franchising and competition law.
In addition to his involvement with the FCA, Josh is Deputy Chair of the Law Council of Australia’s Competition and Consumer Committee – a position he has held since 2008. He is a regular presenter at the FCA Legal Symposium and other conferences on competition and IP issues.
Senior Legal Counsel and Company Secretary
Lisa is the General Manager of Corporate Services and Company Secretary at Opteon, Australia and New Zealand’s largest property valuation and advisory services company.
Lisa is a lawyer with over 12 years’ experience in mergers and acquisitions. Prior to joining Opteon, Lisa worked at law firms Clayton Utz and Maddocks. She joined Opteon in November 2016, assisting with the restructure of their 26 member network into a national amalgamated company with 16 franchisees earlier this year. Opteon is experiencing an exciting period of growth and value creation, as it seeks to exploit opportunities for business diversification and international expansion both organically and via acquisition.
Louise Wolf is a Senior Associate working within the Corporate Advisory and Franchising Team at MST Lawyers. Her main areas of expertise are franchising, intellectual property and privacy. She has acted for national and international clients providing advice in relation to franchising in Australia, drafting franchise documentation, training franchisors on the intricacies of franchising in Australia, the Franchising Code of Conduct, unfair terms, corporate structuring and asset protection, protection of brand and trade marks and intellectual property. Her work in intellectual property includes advising about strategy, conducting trade mark searches, applications, oppositions and cancellations for both Australian and international clients. She has undertaken privacy audits of large Australian franchisors, drafted privacy policies, website policies and notifications and prepared training courses on privacy to assist franchisors in training their franchisees. She has written the Australian Chapter of the International Franchising Handbook which provides information on franchising in almost 20 countries.
Norton Rose Fulbright
Maija Kerry is a Special Counsel with Norton Rose Fulbright in Sydney. Maija is a commercial lawyer, assisting clients in many different industries, but with a focus on clients operating in consumer markets and the franchising sector. Maija has assisted many Australian and international franchisor brands with franchise system establishment, structuring and growth. She assists clients on the full range of commercial issues affecting their franchise network, including assisting with general corporate and commercial advice, Franchising Code of Conduct compliance, expansion of networks internationally, strategic commercial contracting, intellectual property and Competition and Consumer Act issues.
Matthew Williams is a Barrister at the Queensland private bar and a member of Callinan Chambers. He was called to the Bar in early 2013.
Matthew practises principally in general civil and commercial law and industrial and employment law. He appears regularly in the Supreme and District Courts of Queensland and the Federal Court and Federal Circuit Court. He appears in the Industrial Relations Commission and Fair Work Commission in relation to all aspects of industrial and employment law.
He is experienced in the management of a broad range of litigation, having acted as Counsel in relation to complex misleading or deceptive conduct claims, breach of contract claims, franchising disputes, bankruptcy and insolvency proceedings, claims of professional negligence and employment law claims.
Prior to being called to the Bar, Matthew practised as a commercial litigation and finance solicitor at a top tier firm.
Matthew is a member of the Bar Association’s General Litigation Committee, and teaches Civil Procedure at the Queensland University of Technology, where he is a Sessional Academic in Law. He is a member of the Australian Institute of Company Directors and the Industrial Relations Society of Queensland.
Matthew regularly speaks at conferences and publishes papers in his areas of practice, is a contributing author to the Thomson Reuters publication ‘Queensland Civil Practice’ and has authored material in civil procedure for legal publisher Lexis Nexis Australia.
Bird & Bird UAE
Melissa is a leading expert on Middle East franchising, specialising in acting for international franchisors and master franchisees on their operations in the Middle East.
Melissa is a partner and the head of Commercial and IP practices in the Middle East, based in Dubai. She advises international and regional franchisors, distributors, hotel operators, developers and service providers on their operations in the Middle East and specifically the United Arab Emirates. She specialises in all forms of strategic and operational franchise, agency, intellectual property, and commercial law governing franchise operations throughout the Gulf and Middle East.
Her experience includes franchising and exploitation of intellectual property rights in the fashion & retail, food & beverage, childcare & education, real estate, sporting goods, pharmaceutical, IT services and general retail industries.
Melissa is admitted to the Supreme Court of Queensland and holds an LLB from the Queensland University of Technology, Australia and a Graduate Diploma of Applied Corporate Governance. She is a member of INTA, American Bar Association, she is the Middle East representative and newsletter editor for the Franchising Section of the International Bar Association and is a member of a number of UAE, UK, USA, Australian and women’s business associations.
Melissa has published articles on a variety of topics including distribution and agency matters, comparative advertising, consumer protection and franchising in publications such as the International Bar Association (IBA) Newsletters, Gulf News, Legal Week and the Dubai Chamber of Commerce Guide to Franchising.
Norton Rose Fulbright
Nigel Jones is a franchising disputes lawyer at Norton Rose Fulbright. He has specialised in this area for 20 years and has represented many of the industry’s most prominent franchisors.
Gowling WLG Canada
Peter is highly regarded as a recognized leader in franchise and distribution law in Canada. Peter enjoys assisting businesses focused on domestic and international franchising, licensing, product distribution, business law, and intellectual property/trademark law. Beyond the “pure franchise” work that Peter does, Peter is also sought out to assist with corporate reorganizations, corporate governance issues, mergers and acquisitions, joint ventures, and negotiating and drafting commercial agreements.
As an experienced franchise lawyer, Peter is active in editing and authoring many franchise publications in Canada and abroad. He is also in demand to speak at franchise and business conferences and seminars. Peter is highly rated by the world’s leading franchise directories including Chambers, Lexpert, Who’s Who Legal International, Who’s Who Legal Canada, and Best Lawyers in Canada.
Ramsey is a principal in the firm’s Business Transactions and Advice practice.
Ramsey has extensive experience in managing the day to day legal requirements of large and medium sized corporations (both listed and unlisted).
Ramsey also has over 30 years’ experience in the establishment and on-going support of franchise and distribution systems in diverse industries and in different countries. Many of his clients are household names in Australia.
Ramsey has worked on a wide range of corporate and commercial matters including MBO’s, outsourcing arrangements for the government and private sectors, acquisitions and other significant transactional work. That work has been in a range of industries including financial services, retail and property.
He has published articles and delivered papers on business and franchising law to professional bodies and business groups.
His community interests include being a member of the Boards of Eldercare Inc and the Roger Rasheed Sports Foundation Inc.
Raynia is a Principal in the Corporate Advisory and Franchising Team at Melbourne based law firm MST Lawyers. Raynia has been practising in franchising law since 1998 and acts for a number of well-known national and international retail chains and franchise brands in a variety of industries.
Raynia dedicates her practice to advising franchisors and franchisees in all aspects of franchising, including:
- the set up of new franchise networks including the drafting franchise documents for Franchisors and advising on Franchising Code of Conduct Compliance
- Advising in relation to structuring, restructuring and joint ventures, in particular advising on structuring and asset protection for franchise networks;
- Acquisition and disposal of franchise networks and franchises;
- Advising franchisees, in particular master franchisees relation to the acquisition or sale of franchise businesses, review of franchise documentation
- Competition and Consumer Law compliance, specifically in relation to pricing and supply issues, misleading or deceptive conduct and unconscionable conduct claims and dealing with the ACCC.
- Franchise dispute resolution
Since 2015 Raynia has been listed in the international publication Who’s Who Legal, which profiles the top franchising lawyers across the world as nominated by their clients and peers and who are independently assessed by Who’s Who Legal.
Head of the Franchise Team
Kilpatrick Townsend & Stockton LLP USA
Rupert has practiced franchise law in the U.S. for over 40 years and attended at least 10 FCA programs and made almost 20 trips to Australia. Rupert has published over 300 articles and columns on franchising, and at least seven on Australia franchising. He also teaches Franchising at the University of Georgia, and has consulted with at least a dozen Australian franchises on this subject, and have lectured on this subject on several occasions.
Head Of Franchise Banking
Bank of Queensland
Simon is the Head OF Franchise Banking at BOQ, and is responsible for the bank’s franchise banking strategy.
He is well experienced with the nuances of franchising and how these may impact on a bank’s appetite to do business in the sector.
Simon has over 8 years in senior franchise banking roles at both NAB and BOQ and brings professional diversity from his time in the beef processing, liquor distribution and property development industries.
Advantage Partners Lawyers
Simone has acted for established national and international franchisors and been involved in the design and establishment of various franchise systems within Australia. Simone has assisted franchise groups to move into various international markets, and acquire other international and Australian franchise systems. As well as this, she has also assisted master franchisees and franchisees as they acquire and deal with their franchises.
Simone brings a background of having managed and operated the legal departments for national and international franchise networks and is a committee member of both the Franchise Council of Australia (Qld Chapter), Franchise Council of Australia Legal Committee and QLD Law Society Franchising Committee.
Director of QLS Ethics Centre
Queensland Law Society
Stafford was admitted as a solicitor in 1987. Between 1998 and 2003, he practised in partnership and subsequently as a sole practitioner. Between 2003 and 2008 Stafford worked as a consultant. In 2008, Stafford joined Queensland Law Society as an Ethics Guidance Officer and was subsequently appointed as Senior Ethics Solicitor in 2011. On 14 December 2015 Stafford was appointed Director, QLS Ethics Centre Queensland Law Society.
QLS Ethics Centre is responsible for providing ethical and practice support guidance to the profession, delivering legal ethics learning and professional development to members, university students and students undertaking practical legal training.
He serves as secretary to the Ethics Committee and executive editor of the Australian Solicitors Conduct Rules 2012 in Practice: A Commentary for Australian Legal Practitioners. Stafford has written extensively on legal ethics.
Stafford’s areas of interest are conveyancing, trusts and succession law and equitable doctrines underpinning legal ethics. Stafford is a sessional academic at the Queensland University of Technology tutoring in equity and trusts. He holds a Bachelor of Laws and a Master of Laws (Commercial and Corporate) from the University of Queensland, a postgraduate certificate in arbitration and mediation from the University of Adelaide. Stafford is also a member of the Society of Trust and Estate Practitioners (STEP).
Norton Rose Fulbright
Steve has been a partner of Minter Ellison Gold Coast since 2012. He has been practising in franchising for most of his 20 year career. In that time he has acted for a large number of start up franchisors as well as franchisors and master franchisees and franchisors of established franchise systems. Steve was also the lead advisor on the structuring of Australia’s first ‘combo’ franchise which combined two well-known systems into a single franchised model. Steve has been a member of the FCA Queensland chapter committee since 2014.
Senior Business Development Manager - Franchising
Steve is Westpac’s Senior Business Development Manager – Franchising for WA, QLD and SA. He specialises in the franchise sector and is a member of the Franchise Council of Australia’s WA committee, a position he has held for well over 15 years.
Steve holds a Bachelor of Commerce degree, Diploma in Franchising and is a qualified CPA.
Stewart Germann Law Office
Stewart Germann who is acknowledged as one of New Zealand’s leading franchising lawyers with over 35 years experience is a recognised national and international guest speaker at franchise conferences (New Zealand, Australia, USA).
Stewart Germann Law Office (SGL) is New Zealand’s longest established specialist franchising law firm and Stewart is included in the International Who’s Who of Franchise Lawyers 2017.
SGL clients include many of New Zealand’s best known national and international franchise brands and Stewart has extensive franchising contacts worldwide and locally. He is actively involved in international franchising and has written many articles which have been published overseas including in the International Journal of Franchising Law.
Tamra has been a Director of MDS Legal for the last 4 years and worked at Norton Rose for 11 years before that. She is a commercial lawyer and practices mainly in the area of franchise law. She has acted for many of her franchisor and master franchisee clients for many years and now also acts for franchisees. She has been included in the Best Lawyers in Australia list for franchise law since 2014. She is the WA State President of the FCA and a director on the National Board.