NATIONAL FRANCHISE CONVENTION 2017
What is standing between you and a smarter future for your franchise? The answer could be something as simple as a new conversation that makes you think differently than you ever have before. Join hundreds of business leaders in Australia’s biggest franchising event. NFC17 is thought provoking, inspiring, big and ultimately invaluable. Its conversation and revelation. Its exhibitors, panels, round-tables, masterclass, plenaries and culminating with a celebration for excellence in franchising at the gala awards dinner.
MEET THE SPEAKERS
Come learn from Australia’s top influential business leaders in a series of sessions and talks over three days. It’s an extraordinary experience not to be missed!
Yvette Sholdas, co-founder of Remarkable Franchises, Leaders in Franchise Culture, Franchisee Education and Business Growth, started, built and sold her first business at 21. She is a qualified Project Manager, with a 20-year corporate career in financial services, managing small & multi-million-dollar projects and programs, nationally and internationally.
Since 2007, Yvette in her various businesses has worked across more than 40 industries. She has been training, mentoring and consulting to 1000’s of SME’s, franchise brands, franchisees and their teams to market and grow their businesses and develop their people.
Payroll & Tax Legislation Manager
Angela Lehmann is the Legislation Manager (Payroll & Tax) at ADP. She is a payroll and tax specialist with over 11 years experience obtained in both Chartered and Public Service environments. As a specialist in employment taxes which include Fringe Benefits, PAYG Withholding, Superannuation and Payroll Tax, Angela is passionate about educating people on tax and compliance in the Australian and New Zealand landscape. Moving from Big 4 to working for a tax industry association, Angela had extensive involvement in tax advocacy and consulting with the ATO and other regulatory bodies. As Legislation Manager, Angela represents ADP and our clients at Government consultations, prepares submissions and provides the compliance insight into the business.
Professional, down to earth and highly experienced, Sue Campbell understands all aspects of franchising. From developing a new franchise system, to running her own businesses, Sue’s coaching and training qualifications, marketing skills, hands on experience and years as a Franchise General Manager give her an extensive knowledge of an effective franchise system.
Her experience stems from McDonalds Restaurants as a Community Relations Representative, to being a Quality Assurance Auditor for the National Institute of Accountants. As a National Franchise Operations Manager in the service sector her franchisee recruitment and operational history speaks for itself.
As the first point of contact, Sue believes in developing a strong and positive relationship with her clients from the very beginning. For her, it starts with authentic connections and then educating, guiding and facilitating their entire franchising journey.
‘My aim is to equip and empower franchisors and franchisees so they can find solutions to drive their business and provide them with their desired success.’
Constantly inspired by those who surround her, Sue is a true specialist in her field who loves learning new business concepts from the very people she helps. The dedication in each business motivates Sue to achieve the very best outcome for each and every client. With mutual trust, comes the value in the relationship. ‘We are often accepted as an ‘honorary member’ of our clients’ family – this is a wonderful acknowledgement of our work and the people we strive to be. It’s something that makes us really proud.’
Advantage Partners Lawyers
Simone has acted for established national and international franchisors and been involved in the design and establishment of various franchise systems within Australia. Simone has assisted franchise groups to move into various international markets, and acquire other international and Australian franchise systems. As well as this, she has also assisted master franchisees and franchisees as they acquire and deal with their franchises.
Simone brings a background of having managed and operated the legal departments for national and international franchise networks and is a committee member of both the Franchise Council of Australia (Qld Chapter), Franchise Council of Australia Legal Committee and QLD Law Society Franchising Committee.
Marketing Imagination Group
Chris is an experienced Chairman and Facilitator for industry and corporate workshops and seminars. He is Managing Director of Marketing Imagination Pty Ltd, a business consultancy specialising in executive coaching, strategic planning, marketing and franchising.
Chris was the VP International of Pizza Hut Australia and South East Asia for 7 years when PepsiCo owned that company. He was the CEO Of Sizzler Restaurants Australia for two years, so has had wide experience as both Franchisor and Franchisee. He is a Hall of Fame member of the FCA, and is currently Chair of a CES franchisor group in Sydney. In recent years he has worked with Private Investment groups in a coaching and mentoring role with a number of SMEs so he understands exactly what buyers look for when purchasing a franchised business.
Chris is a Fellow of the Australian Institute of Company Directors, and a Fellow of the Australian Institute of Management.
Toby Hewitt is an award winning Learning Strategist at Croomo. Toby has written, designed, and developed world-class online training solutions a range of industries for some of Australia’s largest companies including BHP Billiton, RSL Care, Goodlife, G8 Education, Coffee Club and more.
Partner, Employment and Workplace Relations
Lisa is a Partner in the Melbourne Workplace Relations, Employment & Safety team at Mills Oakley. As a former associate to a senior presidential member of the Fair Work Commission, Lisa has over 15 years’ experience, practicing exclusively in the employment and industrial relations space.
Lisa is widely acknowledged in the industry as an expert in enterprise agreement bargaining and award advice and has a special interest in working with national and international consumer brand clients, many of which operate a franchise network. Lisa has experience across the full range of employment law matters including advice on restructuring and redundancies, day-to-day HR advice, unfair dismissal and general protections claims, employment contracts, assistance with due diligence matters, industrial action defence and strategy, as well as equal opportunity law, workers compensation related advice, and occupational health and safety.
Peter Buckingham had 20 years Oil Industry experience in a multitude of roles, following completion of a Science degree at Melbourne University.
Spectrum and Peter have worked with many of Australia’s largest organisations in various industry segments, and have also undertaken a number of international projects. To support their professional consulting services, Spectrum Analysis has built up significant geo-demographic data bases, technology and processes that add significant value to our extensive real world experience. Spectrum specialises in territory planning projects including work for 2 major banks, 3 major mortgage broking chains, and a multitude of other clients, bot large and small (including many start ups).
Peter has been the Managing Director of Spectrum Analysis since 1999. He is a Certified Franchise Executive with the FCA, a Certified Management Consultant and a Fellow and past Director with the Institute of Management Consultants.
Stephen is the Director of Employee Relations Strategies Pty Ltd (ER Strategies), which he established in 1999. Stephen has over 30 years experience in employee relations, industrial relations and human resource management and has held senior ER roles in the fast food, clubs, fast moving consumer goods, timber, power, construction and metal industries.
ER Strategies offers specialist employee relations services, including preventing and resolving employee issues, and enterprise bargaining in the franchise and other sectors. ERS counts amongst its ongoing retainer clients major franchise brands such as KFC, Pizza Hut, 7-Eleven, Hungry Jacks, Craveable Brands, Nandos, GyG, Yellow Brick Road, Rolld and others.
ER Strategies’ services are aimed at helping franchise brands protect their brands via compliance programs that satisfy the ‘reasonable steps’ requirements of the proposed new Vulnerable Worker laws. This includes the conduct of more than 600 payroll compliance audits for a range of franchised businesses already planned over the coming 12 month period. Auditors have experience which includes extensive inspection backgrounds with the Fair Work Ombudsman, plus experience working for both franchisors and franchisees over many years to help them be ‘employment compliant’.
Richard van der Merwe
Richard van der Merwe is a chartered accountant, accredited family business adviser and senior partner at Fordham Business Advisors, a specialist part of Perpetual. Richard has acted for many national household franchisors and his diverse background equips him to assist with the varied needs of his private business clients. Richard has had significant exposure to capital markets, including purchase and acquisition, mergers, valuations, capital raisings, finance and sale of business.
Alicia Hill is an Accredited Specialist in Commercial Litigation in Queensland and Victoria, a Nationally Accredited Mediator, and a graded arbitrator with the Resolution Institute. She is a Queensland State FCA committee member, a committee member of the ACCC Consultative Committee for Small Business and Franchising since 2015, and a committee member of the Resolution Institute Special Interest Group for Mediation in Victoria. She acts for franchisors and franchisees and mediates as requested for the Office of Franchising Mediation Adviser.
Geotech Information Services
Vanessa Wilmot is a Director of Geotech Information Services with over 17 years experience in research and consulting to organisations, from start up franchise businesses through to major national and international brands.
Prior to joining Geotech, Vanessa worked for Roy Morgan Research as an Industry Director, responsible for client, team and project management, and the co-ordination of research of numerous major clients in Australia across different industries including Retail, Finance, Tourism, and Telecommunications.
Vanessa’s expertise is in data and predictive analytics (including sales prediction modelling), and using this with mapping outputs to develop robust network plans for clients to drive more effective, and profitable, strategies. Vanessa also has a passion for ‘Big Data’, using data mining techniques to assist clients understand more about their customers or members, their spending patterns, and who is most likely to respond to various marketing activities.
Vanessa holds a Bachelor of Applied Science (Psychology & Psychophysiology), a Bachelor of Arts (with Honours in Psychology), and a Graduate Certificate in Applied Finance & Investment. Vanessa is also a member of the Franchise Council of Australia, and is part of the Women in Franchising Committee.
Stewart Germann Law Office
Stewart Germann who is acknowledged as one of New Zealand’s leading franchising lawyers with over 35 years experience is a recognised national and international guest speaker at franchise conferences (New Zealand, Australia, USA).
Stewart Germann Law Office (SGL) is New Zealand’s longest established specialist franchising law firm and Stewart is included in the International Who’s Who of Franchise Lawyers 2017.
SGL clients include many of New Zealand’s best known national and international franchise brands and Stewart has extensive franchising contacts worldwide and locally. He is actively involved in international franchising and has written many articles which have been published overseas including in the International Journal of Franchising Law.
Founder & Managing Director
James Scurr is the Founder and Managing Director of Cashflow It, a specialist equipment finance company and the only equipment-funder focused solely on the Australian franchise industry. He founded Cashflow It in February 2014 after garnering financial services experience with a publicly listed company where he developed a successful division within the group.
It is James’ experience as a franchisee, however, that ensures Cashflow It meets its customers’ needs better than any other equipment finance company in Australia. Spending almost a decade as a successful multi-unit franchisee for companies including Boost Juice, Dreamy Donuts and other independently owned businesses, James has extensive franchising and small business experience, and has an acute understanding of both franchisors and franchisee’s requirements.
James holds a Bachelor of Business, majoring in Management and Accounting from Queensland University of Technology. He is a member of the Franchise Council of Australia and is a Certified Franchise Executive.
Owner & Master Franchisor
The Alternative Board
Claire is the Owner and Master Franchisor of The Alternative Board in Queensland. The Alternative Board is the largest global business coaching and consulting franchise and was awarded number 1 in class by Entrepreneur in 2016.
With a 27 year history with franchisees in 16 countries we provide peer advisory board services, coaching and consulting to small and medium business owners. Claire’s ability to combine a systems and processes approach with a vision led coaching culture has led to success in leadership roles across a range of sectors including manufacturing, construction, architecture, mining and heavy industry, sports, training and consulting services. These have ranged from small family businesses to global international corporations in the UK, US, NZ and Australia and include Dyson, Fisher & Paykel, Williams F1 and SGS, a global quality assurance business.
During this career Claire gained great satisfaction from helping team members develop and go on to achieve the dreams they didn’t believe were possible both personally and professionally whilst also delivering significant turnaround and growth results for the organisations she led.
Two years ago Claire got back in touch with her childhood goal to be a business owner (she had her first business and employee – her sister – at the age of 8 selling fruit to passing truck drivers that passed her parents house) and having identified a real need for increased support for small and medium business owners in Queensland, got on a plane to the US to find out more about The Alternative Board concept she had found online. After negotiating the rights to the brand in Queensland she returned and set up The Alternative Board in Queensland. Claire now harnesses the skills she accumulated while in the corporate world and applies them to leading and growing The Alternative Board. There is nothing more satisfying than coaching and supporting another business owner to build a successful business whist also achieving their own personal goals.
Head of Strategic Brand Relationships
As an HR professional with over 15 years’ experience, Luke is passionate about making the complex things in life simple and using his years of experience from some of the world’s leading brands to advise business leaders on how to build a great culture, a strong brand and the best way technology can make a positive business impact.
Luke has worked on the front line in retail, implemented operational plans and built HR processes and frameworks to understand how to identify trends, what drives engagement and performance in teams and how to build it.
He’s practical, energetic, creative and strongly believe that an active mind is supported by an active body – and great coffee.
He feels lucky enough to get to share his knowledge of HR and business operations at ‘World Manager’, an HR/operations and culture enabler that is revolutionising the way businesses communicate through its award-winning online platform.
Head of the Franchise Team
Kilpatrick Townsend & Stockton LLP
Rupert has practiced franchise law in the U.S. for over 40 years and attended at least 10 FCA programs and made almost 20 trips to Australia. Rupert has published over 300 articles and columns on franchising, and at least seven on Australia franchising. He also teaches Franchising at the University of Georgia, and has consulted with at least a dozen Australian franchises on this subject, and have lectured on this subject on several occasions.
Australian Accounting & Franchising Professionals
Rob has been advising Franchisors and Franchisees since 1990 on the required processes of Making Money and Saving Time. His specialty is significantly making a positive difference in wealth, lifestyle and fun to his clients. Rob is a Chartered Accountant who has been working with all sorts of businesses and people since 1981.
Rob has also numerous business articles and papers publishes in state, national and international business journals, magazines and newspapers, and regualrly presents to clients, seminars and conferences, plus business radio and radio.
Ange is the founding partner and Managing Director of LeaseWise, with over 17 years’ experience as a retail tent advocate. After running VCAT and dispute cases for his own retail interests, Ange was approached to join The Lease Police tenant advocacy group in 1998. In 2006, Ange founded LeaseWise as an extension of the advocacy service provided by The Lease Police. Ange has represented a number of brands and franchise groups in managing and growing their retail portfolios with a focus on assisting retailers in creating viable businesses and managing retail leases before a dispute or issue arises.
Dr Callum Floyd
Franchize Consultants NZ
Dr Callum Floyd is Managing Director of Franchize Consultants, New Zealand’s largest and most experienced franchising and licensing consulting and training company. Established in 1989, Franchize Consultants works on in-depth projects with emerging, national and international companies developing or improving franchising / licensing networks. Callum’s background also includes a Masters (1st Class Hons) and PhD researching franchise systems.
Seva is a solicitor in the Business Transactions and Advice team at DMAW Lawyers in Adelaide, SA. Seva provides commercial advice to clients in a number of industry sectors in relation to the sale and purchase of business assets and shares and related due diligence. A significant aspect of Seva’s practice is in franchising, licensing and distribution, in particular, acting for major franchisors in the establishment, development and operation of franchise systems including providing advice in respect of compliance with the Franchising Code of Conduct.
Seva also has extensive experience in property transactions including preparing and advising clients in relation to contracts for the sale and purchase of land, due diligence and commercial leases. Seva is a committee member and secretary of the Franchise Council of Australia and a committee member of the Women in Franchising group.
Curves & Jenny Craig
Courtenay is the General Counsel and Company Secretary for Curves, one of the largest networks of fitness centres for women worldwide, and Jenny Craig, one of the leading weight management companies worldwide.
Courtenay has worked as an in-house lawyer for large national franchisors for over 5 years in the FMCG and health wellness and fitness industries. Importantly, she has a strong connection and passion for the niche franchising sector, which can provide a platform for franchisors and franchisees to work collaboratively together to achieve common and mutual goals.
Courtenay holds a position on the Senior Management team at Curves and Jenny Craig and in addition to her Bachelor of Laws has also completed a Masters in Business Administration to further enhance her ability to contribute not only to her employer’s business but also the franchising and business industries broadly. Courtenay is a strong advocate of ongoing education and committee support, and offers her time to act as a mentor to other legal industry members and sits on various committees, including the FCA VIC State Chapter Committee and WIF VIC State Chapter Committee.
Retail Food Group
Murray d’Almeida has been involved directly and indirectly in the Australian Franchise sector since 1978 and became a member of the FAANZ in its second year of inception.
He commenced his career in Perth with a firm of Chartered Accountants before moving into a broad range of commercial and financial reporting positions with two major USA based mining companies. In 1972, with his brother, Murray opened the first Baker’s Bun Hot Bread Kitchen in Perth. Franchising commenced in 1978 and 15 outlets were opened in Western Australia.
In 1981 the chain expanded to the Eastern States and 60+ stores were opened nationally, until the chain was sold in 1984 to enable Murray to focus on a family member in ill health. Since then, he has successfully developed several franchise chains in Australia and exported them overseas, in addition to being a board member of other Franchise companies.
In 1985, he founded BB’s Coffee and Croissants (later BB’s Espresso) named after “Bakers Bun” Hot Bread. During this time, RFG acquired the Kool’s Chicken chain and developed the “Mrs Fudge” brand.
In 1986 he purchased 50% of the Donut King chain of 4 stores and the following year bought out the remaining 50% and formed Retail Food Group Australia Pty Ltd (RFG). Between that time and 2000, when Murray sold his shareholding in Retail Food Group, he expanded the business to 7 countries.
Murray has further supported the industry by serving as a Director of FAANZ and as a Director on Griffith University’s Asia Pacific Centre for Franchise Excellence. His wide ranging and diversified business and community experience has also been of benefit to our sector and members.
Most importantly, Murray has always been a willing contributor to franchising and has taken a great interest and selfless approach to providing support and mentoring to fellow franchisors and franchisees. He has maintained his interest in franchising as a regular attendee at IFA Conferences, contributed to books and papers written and as a speaker and panel member on aspects of franchising both at FCA conferences, internationally and with business organisations in Australia.
Head of Partnerships
Simon is the Head of Partnerships at MYOB, and oversees the strategic direction of MYOB’s Franchise Division.
Having been with MYOB for almost 5-years, Simon has seen the business transform at rapid pace, and is passionate about educating the Franchising Industry around the adoption and implementation of new technologies that help their Franchise business grow and succeed.
MYOB is the leading online small business solutions and technology provider to Australian Small Businesses, encompassing; online accounting, online point of sale, online & mobile payments solutions, and online ERP solutions for bigger businesses.
Head of Partnerships
On Deck Australia
Charlene Batson has served as OnDeck Australia’s Head of Partnerships since August 2015. She has 10 years of experience in the financial services industry in Europe, the Middle East and Australia.
At OnDeck, Charlene is responsible for growing strategic partnerships, which currently include MYOB, the Commonwealth Bank of Australia and the Franchise Council of Australia to help improve small businesses access to finance.
Prior to joining the world of FinTech, Charlene was a Director of Transaction Banking Solutions at the Commonwealth Bank, where she worked with many types of corporate and financial institutions to advise them on working capital solutions. She holds a BA (Hons) Business Studies from the University of the West of England and an International Cash Management Certificate from the Association of Corporate Treasurers.
General Manager - Melbourne
Stone & Chalk
Alan Tsen is the Melbourne GM of Stone & Chalk – an independent, not-for-profit fintech hub which fosters and accelerates the development of world-leading fintech start-ups.
He is also currently a board member of FinTech Australia where he has led numerous submissions to government departments on digital currency and blockchain tech – including the removal of ‘double GST’ from digital currency and amendments to KYC/AML laws designed to incorporate digital currency.
Alan holds Bachelor’s degrees in Law and Commerce and a Masters degree in Commerce (Econ). He is also admitted to practice as a Barrister and Solicitor in the state of Victoria.
Andrew is one of Australia’s leading Professional MC’s and Presentation Skills / Pitching Skills trainers.
A reformed corporate lawyer, for the last 20 years he has worked around the world as a Conference MC and speaker for companies including BT, QBE, McDonalds, KPMG, Westpac, Hotondo Homes, Aon, Howards Storage World, Dymocks Books, ANZ….and his daughter Lucy’s Year 5 school class.
Andrew is also one of Australia’s leading authorities in the area of Presentation Skills and Pitching for Business, running keynotes and workshops in these areas, writing prolifically on these topics and helping his kids give kick-ass ‘Show and Tell’ presentations at school.
His hobbies include coaching basketball, walking his dog Pebbles, getting sunburnt and trying to convince his wife and 3 young kids that he has a real job.
Michael is an Associate Director at Livingbridge, a private equity firm headquartered in the UK. The firm manages A$3.5 billion in capital and has made more than 100 investments over a 20 year history. Michael joined the firm in 2016 to help establish a new Australian office and is focussed on investing between A$25 to 100 million of equity to support growth companies.
Michael was previously an Investment Director with Archer Capital, a leading Australian buyout firm. During his time at Archer, Michael sat on the Board of Craveable Brands, a franchised business with 560 restaurants and 200 franchisees across three brands: Oporto, Red Rooster and Chicken Treat. Michael also spent six months as the General Manager of Franchising for Craveable Brands during Archer’s period of ownership.
Michael began his career with Macquarie Bank, where he worked on various M&A, capital market and private equity transactions within the retail, healthcare, travel and technology industries.
Amber Turnbull is an experienced and dynamic General Manager with an extensive career in franchising, not-for-profit and financial services. At just 20 years of age she was Australia’s youngest financial services Franchise Owner and Operator. 14 years on, Amber now runs the show as General Manager at Just Cuts, the largest hairdressing franchise in the Southern Hemisphere.
Amber’s background in franchising, not for profit and senior management has seen her develop a broad portfolio of senior management skills. She has spent time working across the NSW Telstra Franchise and Dealer channels and supported a large portion of Harvey Norman Franchisees including a regular role advising the Harvey Norman steering committee. Amber’s project management experience with stakeholders from KPMG and Price Waterhouse Coopers has equipped her with a strong ability to use global strategies across business of all sizes. In a long-term role as Project Sponsor and Business Lead for Mission Australia’s Sales Framework, Amber’s strong senior management experience saw her team achieve outstanding results in a national roll out for the not-for-profit sector. Amber has also worked with Government Ministers and Industry Skills Councils to advocate change in the area of skilled workers.
Since joining Just Cuts in March 2014 Amber has implemented significant change and rolled out a number of innovative projects for the brand:
2015: Implemented project to move all Just Cuts salons from a paper based docket book system to a bespoke Cloud based POS and marketing system.
2016: Driving a number of new technology based channels to communicate with 2,500+ Stylists and 100+ Franchise Owners across Australia and New Zealand in real time.
2016: Developed the Just Cuts five year strategy for international expansion. First stop, the UK.
2017: Grand opening of the three million dollar warehouse and distribution centre for Just Cuts’ exclusive range of professional haircare and styling products, JUSTICE Professional to support 40% growth year on year since 2013.
2017: Leading the business development growth of Just Cuts to reach the 200 salon ANZ milestone in July 2017.
2017: Re-acquisition of Just Cuts New Zealand after 18 years beginning the drive for the next phase of Just Cuts growth across the Southern hemisphere.
Amber is committed to continual growth and innovation for Just Cuts. Her sights for FY17/18 and beyond include the roll out of a new look client loyalty program, relaunching the super successful Stylists empowerment rewards program to be linked to the Just Cuts online POS and leading the combined growth of Just Cuts Australia, New Zealand and beyond.
Founder & Executive Chairman
Roger is Co-Founder and Executive Chairman of Bakers Delight, the largest national chain of bakeries in Australia with over 700 bakeries operating throughout Australia, New Zealand and Canada.
He has been inducted into the Hall of Fame for both the Swinburne University of Technology’s Australian Graduate School of Entrepreneurship (AGSE) and the Franchising Council of Australia. Roger has been named ‘Citizens of the Year’ for the City of Boroondara and was granted an Order of Australia for his tireless work within the community.
He is a Board member of the Cranlana Programme – educational entity geared at leadership development, a Director of Epic Health – a small, integrated health care business, Director of NQR a supermarket chain and President of the Australian Retailers’ Association and a Board member of the Bionics Institute.
Executive Director of Premier Business
Andrew Wildblood is Executive Director of Premier Business in Telstra Enterprise, accountable for a significant segment of our Enterprise customers. Andrew leads a team nationally of sales, service and solution specialists creating ICT solutions for Enterprise customers. In addition, he is accountable for our Enterprise Growth agenda, focused on how Telstra can create new white space growth areas in chosen Industry verticals.
With more than 20 years’ professional experience, Andrew has held a number of senior leadership roles within Telstra most recently as Head of Global Enterprise Team driving the growth strategy with a team and customers spread across 20 countries. He was also Country Managing Director, based in Singapore, heading up local business operations and company culture. Prior to this he was Head of Asia Pacific, and Head of Asia based at Telstra’s international headquarters in Hong Kong.
Before relocating to Hong Kong in 2011, Andrew was the Head of Sales and Marketing for Telstra EMEA. As a member of the senior leadership team he was instrumental in reshaping the EMEA business by focusing on growth in the European markets of UK, France and Germany. Andrew also implemented a long-term strategy that targeted European multinational corporations operating in Asia, providing managed network services to meet the requirements of their global operations.
From 2001 until 2009, Andrew held various senior sales management positions in Australia working within Telstra’s Enterprise and Government division. His extensive knowledge of multiple industry verticals has enabled him to guide sales and service teams to develop and implement innovative business solutions for enterprise customers.
Prior to joining Telstra, Andrew worked in Kardex systems in the UK, where he focused predominantly on the financial services industry.
Andrew holds a Bachelor of Arts degree in Geography from the University of Liverpool. He is proud father of 4 young children, and in his spare time loves spending time with the family and exercising, cycling, running and playing cricket.
Head of Retail
Tatts Group Lotteries
Antony is the Head of Retail (Lotteries) for Tatts Group, leading a high performing national retail team that supports a retail network of circa 4000 outlets across Australia.
Having studied a Bachelor of Commerce majoring in Accounting and Economics, over the past 20 years Antony has gained extensive experience within the Retail sector. His experience has been with organisations such as Big W, Coles Supermarkets, Coles Liquor and the Rebel Group where he has held roles in Store Management, State Management & Merchandise Category Management. Prior to joining Tatts Group in 2011, his most recent experience was as the Chief Operating Officer for a Contract Cleaning business which also started up an ecommerce business importing product from overseas for Retailing in Australia.
Antony’s key strengths lie in his ability to lead and inspire people to achieve great commercial outcomes. He has a demonstrated track record of innovating, successful change management and integrating cultures as a result. Antony has a solid record of achieving excellent financial results. Having spent a great deal of his career working at the coalface with his team, Antony has the ability to ensure that the business remains in touch with its customers by ensuring that operational policy is sensible and friendly, and most importantly, makes the overall retail experience more enjoyable.
Specialties: Starting with ‘Why’, inspiring, leading, coaching & mentoring people, innovating, strategic big picture thinking, setting commercial strategies that maximise EBIT.
Retail Operations Manager
Associated Retailers Limited
Scott Bradley has an extensive entrepreneurial retail background in the franchise sector. With a key eye for product development, innovation and franchising Scott has quickly become a young leader of some of Australia’s most well known brands.
Scott is the founder of Australia’s first self-serve frozen yogurt chain – Yo-get-it.
Yo-get-it was established in 2009 in Hawthorn, Melbourne. Through a combination of franchised stores, company owned stores, partnerships and a master franchise agreement in China – Yo-get-it quickly became Australia’s largest chain of frozen yogurt stores.
In 2015 Scott stepped down as CEO and sold his majority share to Ian McMullin (Spotless Group).
Currently Scott is the National Operations Manager at Associated Retailers Limited (ARL).
ARL has 500 + franchisees operating under the Toyworld, SportsPower, Compleat Angler, Camping world and Mensland banners.
Inside Franchise Business
Sarah heads up the franchising editorial team at the Octomedia Group, overseeing editorial content of website franchisebusiness.com.au and the print publication Inside Franchise Business. A seasoned journalist and editor with 30 years’ experience in both consumer and business media, Sarah has worked in the franchising sector for 10 years.
Franchise Development Director
The Source Bulk Foods
Graduate of the University of Adelaide with postgraduate qualifications in Business Administration.
Senior executive roles with Myers including a national buyers role.
Franchise Development Director of a home delivery pizza company setting up franchises and operations in New Zealand, UK and Japan.
Principal of a franchise development consultancy in Australia working with emerging franchises as well as established ones such as Bridgestone Australia and Hardy Spicer.
Currently equity partner and Franchise Development Director of HM Franchise Group (The Source Bulk Foods) that is rapidly expanding in Australia and internationally.
Founder & CEO
As Founder and CEO of MindChamps PreSchool Worldwide David took the brand from point zero in 2008 to commanding the number one brand position in the highly-competitive Singapore premium preschool space, with an impressive market share of 39.5%.
This remarkable achievement has led to David being honoured with numerous awards, including:
- 2008: Entrepreneur of the Year (Rotary – ASME)
- 2010: Outstanding Entrepreneur of the Year (Asia Pacific Entrepreneurship Awards)
- 2013: Franchisor of the Year (all categories) (Franchising & Licensing Association [Singapore])
- 2014: Peak Magazine Top 10 CEOs of the Year and
- 2016: CEO Brand Leader of the Year (Influential Brands®)
Under David’s leadership, MindChamps PreSchool has also been honoured with some of the most sought-after awards. These include:
- 2014, 2015 &2016: The Influential Brands®’ Top Brands Award (Pre-school Education Category)
- 2014, 2015, 2016 & 2017: The Superbrands®’ Mark of Distinction (Early Learning and Preschool Category)
- 2015: The IPOS Award (for its Trademark Portfolio), (World Intellectual Property Organization (WIPO) and the Intellectual Property Office of Singapore (IPOS))
David brings to his work in education a rich background in the Arts, including:
- Film, TV and Theatre, (having studied film and communications at UTS and AFTRS) and
- Literature (as author of 7 books including the best-seller ‘Only the Heart’, now in its 22nd print run)
He has been shortlisted three times for prestigious literary awards and is now Chairman of Actors Centre Australia, one of the top three acting schools in Australia, with Hugh Jackman as its patron.
By synthesising the Arts with empirical research in Education, Psychology and Neuroscience, David and his team have created what experts have described as ‘a new movement for education in the 21st Century.’
Chief Financial Officer
Following the completion of a degree in Commerce and Business, Lise found her passion for business and supporting young growing businesses through driving financial strategy and planning to maximise business expectations and profits. With 10 years accounting, finance and business management experience within the retail industry, Lise works closely with Franchisees and Managers, translating complex financial concepts into easily understood outcomes and solutions to maximise their investments.
Human Performance Company
Bill leads the team at Human Performance Company. Bill started in business while a uni student by co-founding the Dr Dog Food van network in Melbourne. He then worked as a strategic marketing and business development consultant with McKinsey and Co, KPMG, AMP/AXA and Macquarie Bank and completed his MBA at Harvard. He then co-founded two internet service and technology businesses in San Francisco.
The Human Performance Company provides tailored workforce development solutions in the areas of business growth strategy, leadership, sales, coaching and customer engagement skills. Solutions include cloud software platforms, training and coaching services. Over the last 20 years the company has served Franchisors, franchisees and network service businesses in the hospitality, financial services, business services, home services sectors helping them train over 30,000 people. In addition, we have served both federal and state governments in delivering business growth coaching services and helping eligible businesses access growth grants and training support valued in excess of $50 million.
Martin is a partner with Mills Oakley, the 2017 Law Firm of the Year (Australasian Law Awards). He leads Mills Oakley’s private advisory team, and is a member of Mills Oakley’s management board.
Martin specialises in advising the owners of private and family businesses and high net wealth individuals. He has a particular interest in business ownership succession, mergers and acquisitions, intergenerational wealth transfer, business structures, co-ownership issues, and asset protection. He is the author of The Strategic Exit, a guide on how to maximise value on the sale or transition of your business.
Martin advises many clients in the franchising industry, and is also an investor in both franchisor and franchisee businesses.
Founder & CEO
Aaron Smith is the Founder & CEO of Australia’s first high performance boutique Fitness Company, KX Pilates.
With a Bachelor of Science (major in Exercise Physiology), Personal Trainer and advanced STOTT Pilates Trainer, Aaron lived and worked abroad, returning with a vision to bring a new style of fitness training to Australia.
Since opening KX Pilates in 2010, Aaron has expanded operations with a mix of company owned and franchised studios. Diversifying, Aaron launched KX Retreats in 2012 taking clients to train Internationally. There are currently 35 KX locations across VIC, NSW, SA & QLD, with the company on track to reach 50 studios by the end of 2017.
President / Global Business Development
International Commercial Development Specialist
Business and Franchise Advisor & Awarded Attorney
Alan is President – Global Business Development at Optivance 360 QANTAS choice for establishing the Aquire loyalty program, Sydney Australia.
Business advisor, commercial lawyer and franchise expert recognised for his skill in negotiating and completing business set ups and creating added value to projects. The Franchise Council of Australia (FCA) has awarded Alan for special contributions to franchising in 2010, 2011 & 2012 and is the recipient of the Supplier of Year 2009 & 2010 and international CorporateINTL Award for Franchising Law Firm of the Year in 2010 and finalist in 2011.
Among other businesses, he launched Driving Miss Daisy into the UK and expanding to Australia and Europe in 2017.Optivance 360 – Optimal Sustainable Advantage.
Alan is a recognised International speaker and publisher on franchising including speaker over many years at the ABF Franchise Expo, the Dallas People Report International Franchise conference and the New Delhi India Franchise Summit and has been a regular speaker at the FCA National Franchise Conferences in Australia over the last decade.
Member of the University Barbara Hardy Advisory Board on Sustainability for 8 years and FCA Board member for 6 years.
National Marketing Manager
Salts of the Earth
I have been part of the Salts of the Earth team for over three years. I started out as the Social Media Manger, and for the past two years I have been the National Marketing Manager working on the growth and development of the brand, national marketing strategy and local area marketing support for our franchise partners. Previously I worked in media advertisings sales at the Australian Radio Network, Nova Entertainment and Big Mobile. Wanting to transition away from sales, I completed my Masters in Marketing at RMIT University in 2015.
Psychologist / Founder
Franchise Relationships Institute
Greg is Founder of the Franchise Relationships Institute, 2016 FCA Supplier of the Year. He is a registered psychologist, author of five popular franchising books and an inductee of the Franchise Hall of Fame.
Hire a Hubby
Brendan Green purchased Hire A Hubby (HAH) in 1997 after it had been up and running for 12 months. At the time, HAH had just one franchise, and the majority of work involved cutting lawns and tending gardens. Before buying the national franchise, Brendan worked in debt collection and had a lawn mowing business, which he started when he was 19.
Franchise Council of Australia (FCA)
Bruce Billson has been the Member for Dunkley since 1996 having been elected seven times. He has announced that he will not be contesting the next election. He has held numerous portfolios in government and opposition, including most recently as Minister for Small Business from September 2013 to September 2015.
He was the Shadow Cabinet Minister for Small Business, Competition Policy and Consumer Affairs from December 2009 September 2013. Bruce’s Shadow Ministerial roles between 2007 and 2009 included Broadband, Communications and the Digital Economy, and Sustainable Development and Cities. He was the Minister for Veterans Affairs and Minister Assisting the Minister for Defence from 2006 to 2007 in the Howard Government.
Bruce was appointed as the Executive Chairman of the Franchise Council of Australia in March 2016.
Co-founder & CXO
Virtual Method, Co-founder of Women in AR/VR, Australia
Carli has been working in the AR + VR industry for over 2 years, coming from a successful career as a Designer and Brand + Culture Strategist. She specialises in translating the advanced technologies of AR + VR, and inter-spatial storytelling, into consumer activators: zeitgeist trends and calls-to-action that increase engagement and customer success.
She is Co-Founder of Virtual Method, a Creative + UX agency specialising in advanced wearable AR+VR HMD’s, and is also Co-Founder of Australia’s Women in AR & VR Meetup.
Head of Digital
Retail Zoo/Boost Juice
Setting the global Technology and Innovation Strategy for Retail Zoo, Christian has a proven track record of creating significant and sustainable growth across digital channels. During his 4 years leading Retail Zoo’s Digital strategy, Boost has become synonyms with digital innovation through the development and implementation of communication eco-systems and e-commerce platforms that create long-term “value-exchange” relationships.
The Boost App is a multi-dimensional platform offering end to end integrated click and collect, combined with real time customer satisfaction feedback measured as a daily score across all stores. The Boost App is the highest performing store in the network. The Boost app has over 900,000 downloads and because of marketing initiatives such as $5 Tuesdays, leveraging location based push notifications and geo-targeted social resulting in an uplift in sales of up to 2,000%.
Coupled with multiple award winning initiatives such as Free the Fruit a Gamification project which drove over $1 million worth of sales and 11% of transactions in 6 weeks and Chat Bots with a 88% return rate over 10 days Christian and the team at Retail Zoo are leading the way in the F&B digital space in Australian companies.
Franchise Council of Australia (FCA)
Damian has recently joined the FCA as its Chief Executive Officer, where he is tasked with building and nurturing the reputation of franchising, and leveraging the collective strength of the franchise sector for the benefit of individual FCA members.
Damian has a tremendously diverse background, including teaching, law enforcement, working as a regulator, working in small and large businesses, and building capability within industry bodies to lead and bring about positive change.
Damian is also an award winning photographer, with a love of music and is currently learning to sail so that one day he and his partner can sail the Croatian Islands.
Darryn McAuliffe is the CEO of FRANdata Australia and has over thirty years’ experience in the banking and finance sector. He is a CPA, CFE and experienced former bank executive across business banking, risk management and franchise industry specialisation. FRANdata has been supplying independent and credible information to support key franchise decisions for more than twenty five years and operates the Australian Franchise Registry™.
Kwik Kopy Australia
David has been the Managing Director of Kwik Kopy Australia for 13 years during which time he has lead the business to record sales and profitability, followed by a period of strategic realignment as the print communications industry grappled with the advent of digital channels and the rise of social media. David led the franchise through this period of change to ensure that Kwik Kopy retained its position as the leader in print (and now digital) communications to the SME market.
Kwik Kopy and its network of 100 franchised centres across Australia continues to be one of the leading sales, and more particularly profit focused Franchise Systems in Australia today. Kwik Kopy franchisees have the opportunity of earning significant return on their business investment and Kwik Kopy Australia is a strong and robust franchisor able to coach and support its franchisee to help them achieve maximum success.
A great deal of that success is based on a strong culture based of respect of the individual and enabling its Franchisees and staff to fulfil their potential.
Prior to joint Kwik Kopy in 2004 David was CEO of a number of companies in both the retail and services sector. David is a qualified chartered accountant, has spent time in the mergers and acquisitions department of a merchant bank, and has a passion for digital marketing and before that direct marketing.
David is also a non-executive director of Ostara Australia the largest specialist provider of recruitment services for people with mental disability.
Bakers Delight Holdings
David is the Joint CEO of Bakers Delight, a retail bakery business with over 700 locations operating in Australia, New Zealand, Canada and USA. He grew up in southern Africa and studied Literature at the University of Cape Town but received his real education working in restaurants. In 2004 he joined Bakers Delight/COBS Bread while travelling through Canada with his girlfriend (now wife and Joint CEO, Elise Gillespie). Since then he has learnt the bakery and retail business from the ground up and has held key leadership positions in all countries that COBS Bread/Bakers Delight operates in. He has lived in six different cities in the US and Canada while expanding the brand. In 2012 David and Elise moved to Melbourne to take on General Manager roles for Bakers Delight, overseeing operations in Australia and New Zealand. In January 2017 the next stage of succession happened and David and Elise were appointed Joint CEOs of the business.
Co-founder & CEO
Virtual Method, Head of Sales for Zappar, APAC
David has worked full-time as a client-facing Augmented Reality professional, for over 7 years. Working with a number of industry pioneers and leaders, he has ideated, sold and produced more than 100 campaigns for some of the biggest brands in the world across multiple verticals. As Head of APAC for Zappar, he evangelises and sells the world’s leading mobile AR+VR+’MR’ platform into regional brand-partners, educators and enterprise. In addition, David is the Co-Founder of Virtual Method, a Creative + UX agency specialising in advanced wearable AR+VR HMD’s.
Board Member and Investment Manager
Laser Clinics Australia and Archer Capital's Growth Fund
Denis is an Investment Manager with The Growth Fund and has nine years of experience in private equity. He is currently a director of Laser Clinics Australia, Homyped and NW Group and is responsible for strategy, operational support and investment (M&A) activity.
Prior to The Growth Fund, Denis worked in National Australia Bank’s corporate finance division and in institutional relationship management. He has a Bachelor of Business from the Queensland University of Technology.
Dr Glen Richards
Founding Managing Director
Glen is the founding Managing Director of Greencross and was a co-founder and Director of Mammoth Pet Holdings Pty Ltd (Petbarn) before it merged with Greencross.
Growing up on a grazing property near Richmond NW Qld is where Glen’s love and passion for animals began. His parents owned a number of properties and farmed sheep and cattle.
At 27, Glen bought a small vet practice in Townsville and within 10 short years, had developed five vet clinics and a large format pet store in Townsville as well as two veterinary hospitals in China. From there, he went on to build a multi-million dollar integrated pet care empire, which now operates more than 160 veterinary hospitals in
Australia and New Zealand.
Greencross is also Australasia’s leading specialty pet care retailer, with more than 230 stores operating under the brand names Petbarn and City Farmers in Australia and Animates in New Zealand. The company employs over 5500 employees including veterinarians, nurses, retail team members and managers.
Since moving from an executive role, Glen spends his time as a professional investor, mentor, and director with a number of companies. As well as being on the board of ASX listed companies Greencross, 1300Smiles and Regeneus his favourite area of interest is helping to scale up health and allied health companies. He is actively involved with
Monserrat Day Hospitals, SmartClinics medical centres, and myFootDr and Balance podiatry clinics.
Glen continues to help foster early stage businesses including his Shark Tank investments through active mentoring, investing and strategic planning sessions. He regularly does public appearances and speaking engagements in the business community to share his scaling up story and his V4P message (Vision, Planning, People, Patience, Passion).
A devoted family man, Glen is married with his three daughters aged 16, 15 and 9, and still lives in Queensland. His love for animals continues with two dogs, two cats, and four horses to keep the family company.
Hon Michael McCormack
Michael McCormack is Australia’s Small Business Minister, as well as being the Federal Member for Riverina, one of the country’s largest electorates.
Mr McCormack has ministerial responsibility for the nation’s 3.2 small businesses. More than 5½ million Australians – half of the nation’s workforce – are employed in the small business sector which contributes more than $380 billion annually to Australia’s gross domestic product.
Born and educated in Wagga Wagga, Mr McCormack owned and operated a local small business after more than a decade editing The Daily Advertiser newspaper.
Mr McCormack is married to Catherine and they have three children.
Founder & CEO
John O’Brien’s passion and experience in franchising and the pool industry is difficult to rival. He is a dynamic leader and entrepreneur with a penchant for bringing order to disorganised industries.
He founded his current brand Poolwerx over 20 years ago and has grown it into a global multi-award winning system. Most notably recognised by the Franchise Council of Australia (FCA) as the Franchise System of the Year 2017 and amazingly three times winner of Best Multi-Unit Franchisee (2012, 2013 & 2015).
He is an inductee into the FCA Hall of Fame and past chair of the World, Asia Pacific and Australian Franchise Councils and founding member of the Australian Federal Government (ACCC) franchise advisory group.
John has also been a game changer in the swimming pool sector where he co-founded and chaired the Swimming Pool Retail Association of Australia. He currently serves on the industry’s peak governing board, the Swimming Pool and Spa Association of Australia.
Fast becoming a global brand, Poolwerx is a successful franchise in the USA, with launches in other countries on the horizon. It is Australia and New Zealand’s largest pool retail and service group with over 100 stores, 400 service vehicles and over 250 franchises.
Apart from a successful corporate career, John has founded and developed five successful businesses – he has many valuable experiences and learnings to share.
The Cheesecake Shop
Ken Rosebery is Managing Director at The Cheesecake Shop, a leading Australian retail food franchisor. He joined The Cheesecake Shop in 2009. Over the past twenty years Ken has managed large retail and franchise businesses, including Fastway Couriers and Australian Geographic. He served for many years as a director of the Franchise Council of Australia.
Alongside his executive responsibilities, Ken is an adjunct lecturer in marketing management and organisational behaviour at the Australian Graduate School of Management at the University of NSW.
Ken Rosebery holds a Masters of Business Administration (MBA Executive) from the Australian Graduate School of Management at the University of NSW (1998), is a past Fellow of the Australian Institute of Management and Graduate Fellow of the Australian Institute of Company Directors Sydney based.
Head of Post Office Partnerships & Channel Management
Makarla Cole is the Head of Post Office Partnerships & Channel Management at Australia Post – managing the day-to-day operations of Australia Post’s national network of over 4,350 Post Offices. She has been at Australia Post for over 7 years and during this time has been responsible for delivering a number of key strategic programs for the Post Office network.
Head of Business - Australia & New Zealand
Marcel Lal leads the Australasian team and operations for North American multinational Novus Glass, the inventors of windscreen repair with an extensive franchise network focused on industry-leading automotive glass services.
Since being established in 1974 in the US, the Novus business has grown to over 2000 locations globally, is approaching 100 franchises in Australia & New Zealand and now forms a key part of the rapidly expanding Fix Auto World group, headquartered in Canada.
Marcel has significant multi-industry experience across Australia and the Asia-Pacific region in marketing, business development and partnership management. His knowledge at a corporate and local market level covers profitable franchise development, improved customer experience, strategic business planning and increased marketing engagement, both traditional and digital.
FAIR WORK OMBUDSMAN
Natalie had previously worked for 10 years in government in workplace relations, including in senior roles at the Fair Work Ombudsman and as Chief Counsel for workplace relations in the Department of Education, Employment and Workplace Relations (DEEWR). During this time she led the drafting of the Fair Work legislation.
Natalie graduated from James Cook University with an Arts Law degree. During this time, she began to develop a curiosity about workplace relations while working in retail and hospitality. When she was accepted as a graduate in Canberra at the then Department of Employment, Education, Science and Technology in 1996, she immediately enrolled in a Masters of Industrial Law at the Australian National University in Canberra.
Natalie James was appointed to the position of Fair Work Ombudsman by the Governor-General for a five year term, starting on 15 July 2013.
Prior to her appointment as Fair Work Ombudsman, Natalie was the State Manager of the Victorian State Office of the DEEWR. In this role she oversaw a range of programs and activities in Victoria for DEEWR, including early childhood, employment services, indigenous employment, education and youth. She held this position for three years.
Hog’s Australia’s Steakhouse
Ross Worth is the CEO and Director of Hog’s Australia’s Steakhouse and has now been with the iconic restaurant group for over 16 years after joining the team in March 2001.
Ross started his career in the hospitality industry over 35 years ago as a young teen at KFC and quickly worked his way up the corporate ladder from an inauspicious start as a dish hand. Despite the ever-changing face of hospitality and an industry where things move rapidly, he was to learn many of the business basics here at KFC that still apply to today’s business world. And it was here that he developed his passion for hospitality, particularly in the area of Quick Service Restaurants (QSR).
From KFC Ross went on to work with Lone Star Steakhouse for six years, first as a restaurant General Manager before being promoted to State Manager for Western Australia and South Australia, followed by three years with the renowned Joe’s Fish Shack in Western Australia. With both positions he further developed his keen eye for the casual dining sector, including an ability to stay abreast of industry trends as well as understand what customers want.
Ross is privileged to have worked with, and learnt from, some of the pioneers of Australia’s hospitality industry including Jack Cowin, Executive Chairman of Competitive Foods Australia, and Lone Star’s Bob and Robert LaPointe.
The Hog’s philosophy is a clear reflection of the CEO himself – colourful and energetic – but the company and personal philosophy is not only a commitment to giving customers a fun and memorable dining experience, but also to delivering great service and excellent food.
Along with his business partner Brett Dryland, Ross is passionate about the Hog’s brand and the many franchisees that are considered part of the family, and unwavering in his dedication to providing guests across Australia and New Zealand with a unique form of customer service that Hog’s likes to call Hog’spitality.
Foodco Group Pty Ltd
Serge Infanti has been part of the Foodco Group Pty Ltd (Foodco) since 1991 Managing Director since 2007.
Serge’s background has assisted him in his success at Foodco, driving the Group to the forefront of the coffee and café industries. Prior to Foodco, Serge held various management, financial and marketing roles at IBM Australia and Asia Pacific.
In 1991 Serge his wife Trish purchased a Muffin Break franchise in Queensland.
In 1995, after his success as a franchisee, Serge was approached by Foodco to take on the role of Queensland State Manager. His challenges were to re-engineer, reposition and strengthen the Muffin Break brand and assist in the development of the newly established Jamaica Blue brand.
After successfully developing and increasing business growth in the Queensland market, Serge was appointed as the National Development Manager in 1998. In this role, he was responsible for new stores, renewals and design both domestically and internationally. In 2000, Serge was appointed to the position of Director of Development.
Today, Serge is part-owner and Managing Director of Foodco which operates more than 500 franchised and co-owned stores globally. Serge is currently responsible for driving Foodco’s two brands – Muffin Break, Jamaica Blue and guiding the Foodco / Croc’s Playcentre joint venture.
“Foodco is extremely proud of our brands which are widely respected as the best in their niche. Our system offers the complete package for franchisees from site selection, design and construction, international conferences, comprehensive business tools, reporting systems, buying power and marketing expertise, all supported by a professional team of retail specialists. We have successfully established Muffin Break and Jamaica Blue in international markets which is a testament to the strength of the brands, the skill of our team and depth and quality of our support systems “says Serge.
Serge lives and breathes food and coffee. His business mantra after years of experience and success is… “It’s important to learn, but just as important to create.
Serge predicts a continued period of growth for Foodco, with plans for Muffin Break to continue its expansion in the UK, NZ and Australian markets.
“We are also very excited about Jamaica Blue’s success in Australia and will continue to expand in the Australasian market over the next five years. Even more exciting is the brand’s success in China, Middle East and Singapore and Malaysia and the potential to continue our growth in the UK and Asia. Whilst expanding our brands in traditional bricks and mortar portfolio is still our priority focus, we are also committed to engaging development of our online coffee business and building our partnership with Croc’s Playcentre. Our success, longevity and creditability has positioned Foodco as one of Australian’s leading retail and hospitality groups, and we cotinine to diversity into new and exciting opportunities.”
National Central Operations Manager
With over 20 year’s extensive experience as a Senior Operational leader, Tanya executes common sense, business acumen and an understanding of people to achieve commercial success.
Tanya has a strategic mindset and is able to achieve business results by aligning company goals, strategy, process and people, leveraging her capabilities in managing change. Her strength is the ability to translate a wide range information both financial and technical into clear action plans to increase performance at both a business and team level. This has been achieved with strong structure, clear timelines, clearly measurable goals and high employee engagement.
With a style that is collaborative, Tanya enjoys coaching and mentoring teams providing a clear understanding of the expectations and desired results required. Her ethos being a supportive and collaborative environment allows individuals to excel and grow by empowering and encouraging ownership, benefiting both the company and the individual.
Finn Lending Solutions
Thomas is the Co-Founder of Finn Lending Solutions and has over 20 years’ experience in the Australian banking and financial services sectors. Thomas was previously Head of Financial Planning Victoria and Tasmania for AMP. He had franchise oversight of more than 500 AMP Financial Planners/Mortgage Brokers and led the region through extensive FOFA reform changes. Previously Thomas held senior roles with AMP Bank and Westpac and has a significant understanding of the Australian lending marketplace.
Thomas holds a BA (Hons) degree from the University of Adelaide and a Graduate Diploma in Investment and Finance from the Securities Institute of Australia.
Thomas is married with three young children. In his spare time when he is not tied down being ‘Dad’s Taxi Service’ he enjoys Clay Pigeon Shooting and he is also the Water Polo Coach for the Melbourne Collegians Junior Squad.
Total Tools Holdings Pty Ltd
Tim Cockayne is the CEO of Total Tools Holdings Pty Ltd, which is an Australian national tool franchise retailer with more than 60 stores. Tim has been with Total Tools for five (5) years and has overseen the growth of Total Tools from 30 stores to its current position as the number one tool retailer in Australia.
Prior to joining Total Tools, Tim has held similar roles in retail for more than 25 years, and has experience in jewellery and consumer electronics, public and private companies, corporate and franchise retailers as well as specialty and big box retailers providing a range of experience.
Executive Director of Business Development
Tina started her first business at the age of 20 and by the time she hit 33 had built and sold 3 businesses, completed a degree, got married, had two children and started in the challenging world of building a National franchise network.
Tina has ran a toy store, tutoring centres, designed and licensed her programs and franchised her business in 2011. Building the network of franchised Begin Bright centres up to more than 30, Begin Bright was acquired by international education company, Cognition Education in 2016.
Tina has been featured in Sky Business, The Financial Review and was the 2014 Telstra Australian Young Businesswoman of the Year and the 2014 NSW Franchise Woman of the Year.
Tina is currently the Executive Director for Business Development for Begin Bright & the Entrepreneur in Residence for Australia’s largest female networking group, Business Chicks.
Founder, Director & CEO
Eagle Boys Pizza
Founder, Director and Chief Executive Officer of highly successful retail food franchise, Eagle Boys Pizza. Created and developed a franchise model and opened 200 stores throughout Australia, New Zealand and Fiji over a 20 year period. Lead a team of 120 corporate staff and 4000 operational staff, annual turnover expanded to over $170m culminating in a management buy out and the sale of the business to investment banking group NBC Capital in 2007.
Brings diverse business exposure inclusive of strong commercial acumen, strategy, business transformation and stakeholder engagement experience that has led to a Non-Executive Director and advisory career in Retail, Franchising, Manufacturing and Sport with Privately Owned companies, Family Business and Government owned Corporations both within Australian and USA. Recognised by the Franchise Council of Australia in 2005 as the inaugural member of the Hall of Fame and he became the Chairman of the leading Australian body (Hall Of Fame Committee) in 2013. Most recently established a bakery concept with the view to establish drive-through model sites.
National Manager Franchising
Tony has been leading the ANZ strategy in the Franchise community since 2013 although previously being involved with the franchise arena for ANZ in 2008-2010. His passion and drive has seen ANZ growth in the Franchise community during the past 3 years expand the franchise systems on ANZ panel significantly to circa 80+ Franchise systems and still increasing. An experienced banker of over 30 years with a strong connection to the franchise community.
Tony provides Mergers and Acquisitions lead advisory services to both private and public companies on mergers, acquisitions, divestments, public and private capital raising transactions. He has in excess of thirty years’ experience across a broad range of industries including Consumer, TMT and Services Businesses. He has individually led or overseen in excess of 150 transactions in his career.
Some of his industry credentials include the:
1) sale of Oporto to Red Rooster and Quadrant Private Equity
2) sale of Crazy John’s to Vodafone
3) advising Macquarie Bank & Crescent Capital on the sale of FCS
At DTT we are all about creating value on our clients most complex and critical issues. In M&A, we advise some of Australia’s best known Mid-Market companies on their M&A – growth by acquisition, divestitures and working with private equity.
United Franchise Group
Ray Titus is the CEO of United Franchise Group and its affiliated companies. Mr. Titus is a life-long entrepreneur who began his career with his father, franchising legend Roy Titus, and went on to develop a group of successful brands and franchise development services. The company has over 1,400 franchisees in more than 80 countries with the brands: franchise industry giant Signarama, the world’s largest sign franchise; Fully Promoted, a branded products & marketing services company; SuperGreen Solutions, the one-stop shop for energy efficient products; Transworld Business Advisors, the #1 ranked business brokerage franchise; Experimac, a retail store offering repairs and sales of pre-owned Apple laptops, tablets and phones; Jon Smith Subs, a high quality sandwich dining experience; VentureX, a revolutionary designed private membership office space, workspace and meeting rooms for today’s innovative professionals and entrepreneurs; our newest brand, Paramount Tax, a CPA firm providing value to individuals and businesses through a broad range of services. In April of 2016, United Franchise Group and Ray Titus committed $1.5 million dollars toward the creation of the Titus Franchising Center at Palm Beach Atlantic University for students who aim to own and operate their own businesses through franchising.
United Franchise Group also offers a unique range of development services that assist other franchise companies from conception to international expansion. Among those, Franchise Real Estate, a full-service commercial real estate brokerage and consultant firm with a track record of delivering superior results. Franchise Real Estate provides integrated services, from strategic planning to financing to execution, that are creative, cost-effective and responsive to each client’s specific commercial real estate needs.
Natalie Brennan is the FCA Franchise Woman of the Year 2016.
Natalie started her career in the Franchise sector at almost 15 years old, now some 3 decades later she runs one of Australia’s most loved and iconic brands. Along the way she held Operational Training roles with multi-unit operations including Collins Foods, Power House Hotels and the Billabong Group. She has trained, lead and mentored thousands of people, including 3500 for Spotless during Sydney 2000 Olympics. Natalie will share her personal stories of not only her success but the success of Muffin Break particularly over the 17 years that she has been part of building this brand. She is passionate about franchising and paving the way for other women in this sector and is the current title holder of FCA’s Woman in Franchising.
International Speaker / Author / Consultant
Steve Simpson is an international speaker, consultant and author. Described by UK based eCustomer Service World as ‘Australia’s leading corporate culture authority’, Steve has created the concept of UGRs® which is receiving global acclaim as a tool to understand and improve organisational culture.
Steve has spoken at two World Conferences on Customer Service Management, in the US – where he rated in the Top 10 speakers. He has recently spoken at UK Customer Management Conference in Edinburgh, the Regional Conference for the Academy of Chief Executives in London, and the International Leadership Symposium in Johannesburg. He is the author of two books and a contributing author to a further two books.
Tim Reed joined the MYOB Group in July 2004 when it acquired accounting software developer Solution 6. Tim was appointed CEO in 2008 after spending over four years in management roles including Managing Director of MYOB Australia and MYOB Group Product Executive.
Throughout his time with the MYOB Group, Tim has overseen the business’ growth and its expansion into cloud products and Connected Services, including the acquisition of BankLink in 2013. He also led the creation of the Enterprise Division via the acquisitions of Commac and Exonet in 2007 and PayGlobal in 2014.
Prior to joining the MYOB Group, Tim worked in Silicon Valley within a number of companies in global technology and internet markets.
Tim is a Member of the Business Council of Australia and the Business Advisory Panel of the Minister for Small Business.
Tim holds a Master of Business Administration from Harvard Business School, graduating as Baker Scholar, and a Bachelor of Commerce (Honours) from the University of Melbourne.
Exhibitors and Sponsors
Sponsorship and exhibition at the National Franchise Convention provides you the chance to align your brand with an event that attracts leaders and decision-makers in the franchise sector.Sponsor & Exhibitor Prospectus