Our Exciting Program for 2017 is here
This year’s National Franchise Convention has shaped up to be one of the best yet. With a very exciting program, exceptional topics and some of the industry’s most highly regarded thought leaders, the bar has been set even higher for this year’s event! The 2017 National Franchise Convention (NFC17) will be the meeting place for inspiration, motivation and thought leadership on all things franchising.
Natalie Brennan is the FCA Franchise Woman of the Year 2016.
Natalie started her career in the Franchise sector at almost 15 years old, now some 3 decades later she runs one of Australia’s most loved and iconic brands. Along the way she held Operational Training roles with multi-unit operations including Collins Foods, Power House Hotels and the Billabong Group. She has trained, lead and mentored thousands of people, including 3500 for Spotless during Sydney 2000 Olympics. Natalie will share her personal stories of not only her success but the success of Muffin Break particularly over the 17 years that she has been part of building this brand. She is passionate about franchising and paving the way for other women in this sector and is the current title holder of FCA’s Woman in Franchising.
Dr Glen Richards
Founding Managing Director
Glen is the founding Managing Director of Greencross and was a co-founder and Director of Mammoth Pet Holdings Pty Ltd (Petbarn) before it merged with Greencross.
Growing up on a grazing property near Richmond NW Qld is where Glen’s love and passion for animals began. His parents owned a number of properties and farmed sheep and cattle.
At 27, Glen bought a small vet practice in Townsville and within 10 short years, had developed five vet clinics and a large format pet store in Townsville as well as two veterinary hospitals in China. From there, he went on to build a multi-million dollar integrated pet care empire, which now operates more than 160 veterinary hospitals in
Australia and New Zealand.
Greencross is also Australasia’s leading specialty pet care retailer, with more than 230 stores operating under the brand names Petbarn and City Farmers in Australia and Animates in New Zealand. The company employs over 5500 employees including veterinarians, nurses, retail team members and managers.
Since moving from an executive role, Glen spends his time as a professional investor, mentor, and director with a number of companies. As well as being on the board of ASX listed companies Greencross, 1300Smiles and Regeneus his favourite area of interest is helping to scale up health and allied health companies. He is actively involved with
Monserrat Day Hospitals, SmartClinics medical centres, and myFootDr and Balance podiatry clinics.
Glen continues to help foster early stage businesses including his Shark Tank investments through active mentoring, investing and strategic planning sessions. He regularly does public appearances and speaking engagements in the business community to share his scaling up story and his V4P message (Vision, Planning, People, Patience, Passion).
A devoted family man, Glen is married with his three daughters aged 16, 15 and 9, and still lives in Queensland. His love for animals continues with two dogs, two cats, and four horses to keep the family company.
United Franchise Group
Ray Titus is the CEO of United Franchise Group and its affiliated companies. Mr. Titus is a life-long entrepreneur who began his career with his father, franchising legend Roy Titus, and went on to develop a group of successful brands and franchise development services. The company has over 1,400 franchisees in more than 80 countries with the brands: franchise industry giant Signarama, the world’s largest sign franchise; Fully Promoted, a branded products & marketing services company; SuperGreen Solutions, the one-stop shop for energy efficient products; Transworld Business Advisors, the #1 ranked business brokerage franchise; Experimac, a retail store offering repairs and sales of pre-owned Apple laptops, tablets and phones; Jon Smith Subs, a high quality sandwich dining experience; VentureX, a revolutionary designed private membership office space, workspace and meeting rooms for today’s innovative professionals and entrepreneurs; our newest brand, Paramount Tax, a CPA firm providing value to individuals and businesses through a broad range of services. In April of 2016, United Franchise Group and Ray Titus committed $1.5 million dollars toward the creation of the Titus Franchising Center at Palm Beach Atlantic University for students who aim to own and operate their own businesses through franchising.
United Franchise Group also offers a unique range of development services that assist other franchise companies from conception to international expansion. Among those, Franchise Real Estate, a full-service commercial real estate brokerage and consultant firm with a track record of delivering superior results. Franchise Real Estate provides integrated services, from strategic planning to financing to execution, that are creative, cost-effective and responsive to each client’s specific commercial real estate needs.
Corporate Culture Expert
Steve Simpson is an international speaker, consultant and author. Described by UK based eCustomer Service World as ‘Australia’s leading corporate culture authority’, Steve has created the concept of UGRs® which is receiving global acclaim as a tool to understand and improve organisational culture.
Steve has spoken at two World Conferences on Customer Service Management, in the US – where he rated in the Top 10 speakers. He has recently spoken at UK Customer Management Conference in Edinburgh, the Regional Conference for the Academy of Chief Executives in London, and the International Leadership Symposium in Johannesburg. He is the author of two books and a contributing author to a further two books.
Executive Director of Premier Business
Andrew Wildblood is Executive Director of Premier Business in Telstra Enterprise, accountable for a significant segment of our Enterprise customers. Andrew leads a team nationally of sales, service and solution specialists creating ICT solutions for Enterprise customers. In addition, he is accountable for our Enterprise Growth agenda, focused on how Telstra can create new white space growth areas in chosen Industry verticals.
With more than 20 years’ professional experience, Andrew has held a number of senior leadership roles within Telstra most recently as Head of Global Enterprise Team driving the growth strategy with a team and customers spread across 20 countries. He was also Country Managing Director, based in Singapore, heading up local business operations and company culture. Prior to this he was Head of Asia Pacific, and Head of Asia based at Telstra’s international headquarters in Hong Kong.
Before relocating to Hong Kong in 2011, Andrew was the Head of Sales and Marketing for Telstra EMEA. As a member of the senior leadership team he was instrumental in reshaping the EMEA business by focusing on growth in the European markets of UK, France and Germany. Andrew also implemented a long-term strategy that targeted European multinational corporations operating in Asia, providing managed network services to meet the requirements of their global operations.
From 2001 until 2009, Andrew held various senior sales management positions in Australia working within Telstra’s Enterprise and Government division. His extensive knowledge of multiple industry verticals has enabled him to guide sales and service teams to develop and implement innovative business solutions for enterprise customers.
Prior to joining Telstra, Andrew worked in Kardex systems in the UK, where he focused predominantly on the financial services industry.
Andrew holds a Bachelor of Arts degree in Geography from the University of Liverpool. He is proud father of 4 young children, and in his spare time loves spending time with the family and exercising, cycling, running and playing cricket.
Hon Michael McCormack
Michael McCormack is Australia’s Small Business Minister, as well as being the Federal Member for Riverina, one of the country’s largest electorates.
Mr McCormack has ministerial responsibility for the nation’s 3.2 small businesses. More than 5½ million Australians – half of the nation’s workforce – are employed in the small business sector which contributes more than $380 billion annually to Australia’s gross domestic product.
Born and educated in Wagga Wagga, Mr McCormack owned and operated a local small business after more than a decade editing The Daily Advertiser newspaper.
Mr McCormack is married to Catherine and they have three children.
Tim Reed joined the MYOB Group in July 2004 when it acquired accounting software developer Solution 6. Tim was appointed CEO in 2008 after spending over four years in management roles including Managing Director of MYOB Australia and MYOB Group Product Executive.
Throughout his time with the MYOB Group, Tim has overseen the business’ growth and its expansion into cloud products and Connected Services, including the acquisition of BankLink in 2013. He also led the creation of the Enterprise Division via the acquisitions of Commac and Exonet in 2007 and PayGlobal in 2014.
Prior to joining the MYOB Group, Tim worked in Silicon Valley within a number of companies in global technology and internet markets.
Tim is a Member of the Business Council of Australia and the Business Advisory Panel of the Minister for Small Business.
Tim holds a Master of Business Administration from Harvard Business School, graduating as Baker Scholar, and a Bachelor of Commerce (Honours) from the University of Melbourne.
Workplace Enterprise Growth, APAC
Raagulan Pathy heads up Workplace by Facebook’s Enterprise business in Asia Pacific.
Raagulan has been working with across the world with Enterprise, Consulting and Technology companies for 15+ years. He has lived in Australia, the US, UK, Africa, Middle East and for the last 5 years in Singapore. He joined Facebook earlier this year, after spending 4 years at Amazon where was part of Asian and Global teams.
Raagulan is passionate about seeing companies large and small leverage technology to make them move faster and bring people closer together. He truly believes Cloud technology has levelled the field so any company can complete.
Brad has served as the CIO of a number of Franchising organisations. For 12 years Brad and his team have worked for international franchising brands small and large navigating an ever changing technology landscape to help improve franchisor and franchisee profitability and relationship quality. Brad and his business partners have personally worked for and with dozens of franchise systems representing over 25,000 franchisees across real estate, food retailing, financial services and other service based businesses.
For the past 10 years Brad has served on the exclusive 20 seat Worldwide Partner advisory council to Microsoft in the USA that acts as sounding board for Microsoft’s technical and go to market strategy for its 640,000 partner network businesses that turn over 1.2 trillion dollars per annum and employs over 16 million people. Franchising1st is one of a few select organisations that have been accepted into the Workplace by Facebook partner program and have developed a digital transformation roadmap for franchise systems powered by Microsoft and Workplace by Facebook.
Brad lives between Australia and the USA serving customers across the Asia Pacific and North America regions. He has a passionate advocate for franchising and believes that franchised businesses can be world leaders in digital innovation because of the unique nature and mutual interests of the franchisor and franchisee relationship.